Zopa Is The Kwikfit Of Banking
This article on Wired.com reports a speech made by Zopa CEO; Giles Andrews. He starts in combative form.
The banking industry has “forgotten who its customers are”
They would have lost most of them, if people thought hard about their banking.
Giles then says this.
But the banking industry has left itself vulnerable, he says. He compared the need for consumer-focussed disruption in banking to the transformation of the car services industry 40 years ago. KwikFit made car repair faster, more convenient and cheaper. “They provided a product that was better value, offered better convenience and a better customer experience. It was just a better product.”
Zopa is truly the Kwikfit of banking. I just wish I’d started to use them earlier.
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