Stupid Letter of the Week
This is from Private Eye, but it is worth repeating here.
Spot the flaw in this letter to Eye reader Carl Mungal, who wrote to Sky to cancel his late mother’s account.
“I’m sorry to hear about your loss and would like to offer my condolences. As this account is not registered in your name, I;m unable to process your cancellation request. To be able to cancel the above account, we’ll need the account holder to contact us.”
It’s not the first time an organisation got their bereavement process wrong! Every one should have a simple set of rules that they apply. They might even get more business, as it would show them to be someone who cares.
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The Anonymous Widower 
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