It Pays To Complain
A couple of months ago, I bought a Genius loaf in Waitrose in Islington Upper Street and it went mouldy almost immediately. I think it might even have been mouldy when I unwrapped it. I did post details here.
The outcome was better than I expected. I complained to both Genius and Waitrose and got a voucher for five pounds from Genius.
And then today, I got another five-pound voucher from Waitrose.
On the bread side though, the last Genius loaf was more or less fresh to the last slice.
So it’s a result in all ways.
The Anonymous Widower 
My theory is that if you dont complain (nicely of course) then the people in question dont realise they have produced something sub-standard.
Comment by liz | June 15, 2011 |
Both companies actually gave the impression they had investigated my complaint.
But as I said the good thing was that Genius bread now seems to be a lot better. I bought a loaf on sunday and I’ve just finished it.
Comment by AnonW | June 15, 2011 |
That’s what I call using your loaf.
Comment by Marc | June 15, 2011 |
Let’s face it a tenner is a tenner, even if the loaf cost about three quid and was mouldy.
I’ve always found that a well-written and slightly humerous complaint got results. It’s one of the few forms of writing that gives an instant result, which is often positive, even if it’s just the CEO saying, they should stock Balls’ widgets.
Comment by AnonW | June 15, 2011 |