The Anonymous Widower

American Express Password Problem

I should say first that it wasn’t AMEX, who had the problem, but me, as I’d forgotten, what my login to their site was. I never write anything down or store it on the computer, so I had a problem, as the Mark One brain had forgotten it.

But their site is very professional in the way it dealt with someone like me.

Firstly, it asked me to enter my card details, and then it sent me a temporary password to login to the site.

This password was a six character alpha-numeric code, with the alpha characters in upper case.

On typing this in to the site with my customer ID, I was able to get in and change my password.

AMEX passwords are simple and must be a mixture of alpha and numeric characters, where case is irrelevant.

All very simple and as it’s AMEX, I suspect it’s a lot more secure than it looks in the first instance.

If all websites had such good security and simple passwords, on-line systems would be much more secure.

May 9, 2013 - Posted by AnonW | Computing, Finance | Security, Web Site