The Anonymous Widower

Microsoft Office Has Disappeared From My Computer

I am being told by my computer to download Driver Support One.

 

I asked Google AI, if Driver Support One was a scam and this is what it said.

Yes, Driver Support One is often considered a scam by many users and is often referred to as “scumware”. It’s known for deceptive practices like hiding its non-free nature, difficulty in uninstalling, and claiming to fix non-existent problems to pressure users into paying for its services. Microsoft does not endorse or recommend any third-party driver update programs like Driver Support One, and users are advised to obtain drivers from their computer or hardware manufacturer’s website.

That’s a scam in my book.

I keep a database of medical details like weight, blood pressure, as I am on a drug trial.

Somehow, these scammers have deleted my Excel and replaced it with their scam.

How do I get Excel and Word back?

Should I call 999?

July 11, 2025 - Posted by | Computing | ,

3 Comments »

  1. I asked Google AI about this. The response was as below which may or may not be helful. It might be worth asking Gemeni, ChartGPT and Copilot about this. I tend to find the three AI tools give answers of varying helpfulness and accuracy and use them with that in mind.

    Driver Support One is a third-party driver updater tool, not a Microsoft product, and can sometimes cause issues when opening Excel and Word. If you’re experiencing problems with these applications after installing Driver Support One, it’s recommended to uninstall it. You can do this through the Windows “Apps & Features” settings. 

    Here’s a breakdown of the situation and how to address it:

    1. Driver Support One is not a Microsoft product: It’s a third-party utility that aims to update drivers on your computer. It often gets installed as bundled software or through misleading downloads. 

    2. Potential issues with Driver Support One: Some users have reported that Driver Support One can interfere with the proper functioning of Office applications like Excel and Word. This can manifest as errors, crashes, or other performance issues. 

    3. How to uninstall Driver Support One:

    • Go to Apps & Features: Open the Windows Start Menu, search for “Apps & Features,” and click on it.
    • Locate Driver Support One: Find Driver Support One in the list of installed apps.
    • Uninstall: Click on Driver Support One and then select the “Uninstall” option.
    • Follow the prompts: Complete the uninstall process as guided by the on-screen instructions. 

    4. Addressing issues after uninstallation:

    • Restart your computer:After uninstalling, it’s a good idea to restart your computer to ensure the changes take effect. 
    • Update drivers manually:If you are still experiencing problems with specific hardware, you can update drivers manually through Device Manager or by downloading them from the manufacturer’s website. 
    • Consider a clean boot:If you suspect other software is interfering, you can perform a clean boot to isolate the issue. 

    5. Additional notes:

    • Driver Support One is known for displaying unnecessary ads and potentially installing bloatware. 
    • Windows generally handles driver updates well on its own, so third-party driver updaters are often unnecessary. 
    • If you’re looking for a driver updater, it’s best to get it from the manufacturer of your device. 

    Comment by HW | July 12, 2025 | Reply

  2. Probably worse than a scam, will probably load malware.

    If you have a 365 license, delete DS1 and then download them again.

    If a fully paid version then reinstall from media,

    Comment by optimistic9a3aa24614 | July 14, 2025 | Reply

  3. Test

    Comment by optimistic9a3aa24614 | July 15, 2025 | Reply


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