Check-In Chaos
It would appear that you can cut costs so far, but there is a limit to how far you can go. There was chaos at Stansted on Saturday, as Ryanair‘s agent Swissport did not provide enough people on the check-in desks.
Who is to blame is unclear, as neither Ryanair or Swissport have appeared to have commented.
It makes me even more certain that I’ll avoid cheap airlines unless I can carry everything on my back or in my jacket.
In fairness I should say that I’ve never been late with Ryanair, but then I’ve never put anything in the hold and always check-in on-line.
The Anonymous Widower 
Perhaps the customers were to blame – it appears that they will complain about anything and everything!
Comment by Andrew Petcher | August 4, 2009 |
In some ways they were as anybody who takes more than carry-on on a cheap airlne needs their head examined. But it is still the case that Ryanair/Swissport didn’t provide enough staff on the Saturday.
The computer must tell them how many will turn up with bags, for all sorts of reasons. Most people would for instance, check in before the Saturday, so I reckon they know the number who won’t with quite a lot of accuracy.
There is also the question that has to be asked. Ryanair is getting rid of check-in at the airport in October, so Swissport will be losing revenue and probably cutting staff. So have a lot of the good staff walked before they had to and Swissport just didn’t have the staff? If that is the case, then I wouldn’t like to be a Swissport employee with Michael O’Leary on the phone.
I certainly wouldn’t fly Ryanair with any baggage in the hold. Pity because, I might like to fly with my Brompton bicycle. At least it fits in the boot of my Lotus.
As they say, “Time to Spare, Go by Air”
Comment by AnonW | August 4, 2009 |