The Anonymous Widower

Is Good Service A Benefit Of The Recession?

Yesterday, I got exceptional service from Vision Express, but this is becoming part of a pattern. O2, Homebase, PC-World and other companies have all given me excellent service in the last week. Have companies increased their staff training in this area because they find that good service means increased sales, even in a recession? Perhaps and in some places I’ve dealt with in the past, it’s about time! But then the most often-quoted example of bad service, Woolworths, went bust!

July 1, 2010 - Posted by AnonW | Business | Shopping