The Anonymous Widower

Saying Sorry

Camilla Cavendish hit the nail firmly on the head with her piece entitled Just say sorry, I promise I won’t sue you! in yesterday’s Times. 

It makes a lot of difference and is so easy, especially with new technology.  For instance, why not have a Sorry, your points are noted signature in your Outlook setup, so when someone e-mails you with a complaint about a late train, you can at least get the start of the reply right.

I recently made a complaint to O2 about the non-performance of the courier swapping a mobile phone.  I Got a proper letter starting with a sorry, going through the problems with the courier and then ending with a thank you.

In fact, as they had my e-mail address, they didn’t actually need to write, so they obviously thought about their response.

i’ve also had an apology from my John Lewis Partnership card about the non-delivery of vouchers, as they are having troubles with the supplier.  That came with 500 extra points.

So perhaps things are getting better.

I know that when I bump into people on the street because of my bad visibility because of the strokes I have had, I more often than not get a sorry in return.  Often before I’ve spoken!

I hope so!

July 24, 2010 - Posted by AnonW | Computing, World | Service, Stroke