The London Transport Lost Property Office.
After lunch yesterday, my friend needed to go to the Lost Property Office to collect a bag, that her husband had left in a black cab a couple of weeks ago.
I’d lost something myself years ago, and then it was very much the haunt of the jobsworths!
But yesterday it was a totally different experience and after paying a reward for the taxi driver, the bag was efficiently and politely retrieved.
It all went to show that putting in a good and well-thought out system can bring significant benefits to both your company and your customers.
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The Anonymous Widower 
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