The Anonymous Widower

Cash Point Machines

I do have a couple of issues with cash point machines, in that Some touch screens are a bit difficult to see and operate for me and I don’t like new £20 notes, as in one incident I gave someone forty by mistake and got the change for twenty.

on a rainy daya couple of weeks ago, I was passing Nationwide at the Angel and needed some money, so I went inside.  They had installed a new machine inside and I found it a lot easier to use.  It was also placed by a row of seats, so I could sit down, whilst I separated the £20 notes and buried them in the depths of my backpack.

So now, if I’m in that area, I’ll always go to that branch of my bank, Nationwide, if I need some cash. It may not be in their interest, as now I’ll get twenty or thirty out several times a week, instead of perhaps one lot of two hundred.  But I do know, that I can do everything safely in the branch and don’t misplace my card, which I sometimes am wont to do.

As a comparison, I went into a friend’s bank with her and it wasn’t relaxed at all and there was nowhere to sit.

I had thought, that it was just this Nationwide branch at the Angel, that was deliberately spacious.  However, I’ve since used Moorgate and High Holborn and found similar, although not identical designs.  In fact in High Holborn yesterday, with the rain being biblical outside, one of the staff was virtually offering the branch to anybody who came in, as a haven of rest.

So are we seeing a change in banks attitudes, where customers are higher up the priority list? Some banking adverts say so, but are they just words and not deeds?

January 15, 2011 - Posted by AnonW | World | Banks, Design