The IKEA Nightmare Continues
I thought I’d cracked problems over the spice rack yesterday, when IKEA’s web site said that there were spice racks in the store at Edmonton. But the web site was leading me up the proverbial garden path again. In a way, it wasn’t so much of a disaster, as I had to go to Stoke Newington to the excellent A & B Framers to drop some work in. But it did add perhaps forty minutes to my trip.
So now I’ve resorted to e-mailing them.
I am trying to buy a Grundtal Spice Rack – 90022781. I would prefer to buy it on-line, as I have had a stroke and can’t drive. However getting to your Edmonton store is just one bus ride and as I need one or two other small things, it is not a difficult journey. I always check the web site to see if the product is in stock and three times now, it has shown availability, but when I get to the store about 30 minutes later, they say they have all been sold. I have better things to do than sit on a 341 bus.
At least get the web site right, so I don’t have any more wasted journeys. In desperation I tried Wembley, but despite showing 11 before I left, there were none available. I can’t even pre-order on the web, which for me would be the ideal solution.
Ill add their reply, if I get one!
The Anonymous Widower 
The reason IKEA is so competitively priced is because it doesnt offer the level of customer service and general staffing, reserve by phone etc which you get at a most expensive place such as John Lewis.
I have however phoned IKEA and checked if a product I am going for is in stock and how many they have in stock, and that has always worked fine.
Comment by liz | January 27, 2011 |