How Do You Banish Virgins?
Virgin Media is an frustrating company in that it designs so many things almost to annoy.
I’m using my Samsung Network at a friend’s house and some of the connection software for my home broadband keeps opening Virgin Broadband windows in Internet Explorer. Delete them and they reappear and often seem to replace something I want.
I do wish I’d installed Sky and used BT for my phone lines.
This is not to forget their rather inferior TV system, which is not up to the standard of Sky Plus and the fact that they still haven’t transferred my number from Suffolk.
I’ve just solved the Virgin windows by deleting the Virgin Media hub from this computer. So don’t install it, is my advice. I haven’t installed it on my laptop and that works fine, so I think it’s one of those unnecessary pieces of software companies like you to install, so they can track what you are doing or lead you to spend more money with them.
The Anonymous Widower 
It sounds like you’re referring to the Digital Home Support (‘DHS’) Hub, which doesn’t track anything you’re doing – it’s about offering computer optimisation tools (and further help if needed), with one the biggest causes of slow speeds being down to end user computers and how they’re configured.
Sorry to hear of your other issues – if you do want some help please drop the Twitter ‘tweam’ an e-mail. The posting address I have used with this post is valid.
Many thanks
Alex
Customer Experience
Virgin Media
Comment by Alex Brown | January 31, 2011 |
I’ve deleted the software, as I can handle slow speed issues myself. I don’t use that computer at home very often anyway!
I’ve talked to you many times about the phone number problem and nothing ever happens. The TV problems are down to the design of the box, which is not very good.
Comment by AnonW | January 31, 2011 |