The Anonymous Widower

John Lewis Gets It Wrong

I’m putting up new blinds in the house, as the tenants of the previous owners, wrecked them, just as they wrecked a lot of other things.

I’ve always liked vertical blinds that you can draw to one side, but have never installed them, as C preferred traditional curtains. The house is modern and I live on the first floor, which has a large living area and my bedroom behind it.  There are three big windows, with two in the living room and one in my bedroom.

So I felt the best plan would be to get new blinds fitted in the bedroom and then if I liked them, put them in the living room. As I’m not too sure of some of the things I do, I felt it best that plan would be to get John Lewis to measure them to avoid any mistakes.

The lady came and measured my bedroom and whilst she was here, she measured the living room windows as well, so that they’d have them on file for later.

A few days later John Lewis sent me two copies of each of two estimates;  one for the bedroom and one for the living room. It was a total of over a dozen sheets of paper.  As instructed I accepted the estimate by signing and returning it. As I thought that there was only one estimate, as I thought the living room was just being kept on file, I signed the last estimate, which as luck would have it was for the bedroom.

Imagine my surprise yesterday, when the fitter arrived with the blinds for the living room and not the bedroom.

At first they said that is what I’d signed for and it was only after some lengthy phone calls, that John Lewis admitted they had made a mistake. They’ve also got two blinds made up, that don’t fit any windows except mine.

It still means that I’ve not got any blinds in my bedroom and in a few days, the sun will be streaming through from about four in the morning.

This is a classic cock-up, that could have been much worse.  So why did it happen?

The sheaf of papers I was sent could easily get mixed up.  I didn’t, but when I returned the estimate, they did something like put it in the wrong file.

Suerely, in this day and age, there should be an Internet-based  system, where everybody can see and check the progress.

February 15, 2011 - Posted by AnonW | Computing, World | Internet, John Lewis, Shopping