Rail Ticket Machines
The on-line rail ticket system is good, in that you can pick up your tickets from any machine you want, anywhere in the UK. They do ask you to nominate a specfic one, but I generally use the ones in Kings Cross, as they are convenient for me and are often not very busy, as there are lots of them. They are also slightly more private than some I could name.
The biggest problem is that you need to type in a randomly generated transaction number. I usually text it to my mobile phone, so that when I look at the Inbox, all I see is the numbers of tickets I need to collect, so I can hold the phone in my left hand, whilst I type with my right.
The system could be improved, by allowing you to type in a collection code, when you buy your ticket on-line. So for East Coast, you might use EC and the last four digits of your phone number. As to get the tickets, you’d need to put in the right credit card, that would probably be as secure as the current system. In fact it could be more so, as I’ve seen people take little bits of paper out of their wallet and then read the code, whilst they type it. Some machines have a Qwerty keyboard, which can be difficult for those who don’t type too well.
It would of course mean that collecting multiple tickets, as I’m doing all the time at the moment would be very easy, as I’d use the same code.
So I would end up with a pile of little orange cards, that I’d have to check before I left the station. But that happems now. It’s just that I have to type in several numbers instead of one.
I would also like to see the fact that the ticket had been collected acknowledged to me in an e-mail. That way mistakes and fraud would be spotted earlier.
And why not have a few chairs by the machines so that some like me could sit down and sort everything out.
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The Anonymous Widower 
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