nPower’s Job Losses
There is a story today about job losses at nPower.
I have just left the company after good service for three years.
I read about Ovo and moved there mainly because they would save me over a hundred pounds a year, as I wouldn’t have to pay the Green Levy.
Since their customer service has been very good, something I couldn’t complain about for nPower.
The biggest difference though, is that the literature and web site of Ovo is a lot better than nPower. As I said in this post, I have a single A4 sheet of paper, which summarises everything. It’s only a small point, but it just shows how large companies don’t think.
Perhaps this is why nPower is getting rid of so many expensive customer support staff.
After all in a few years time, virtually all of us will be managing our energy suppliers through the Internet. So support is all about design of the web site.
It would be interesting to see a league table of the ratings of web sites of energy companies!
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The Anonymous Widower 
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