Toronto Looks At The Overground
My Google Alert for Overground found this article from the Toronto Star entitled London’s other railway holds many lessons for Toronto, Mayor John Tory.
The Mayor had come to London to look at Crossrail and it seems that the Overground had impressed him.
But then the Overground, is only one of a family of local City networks in the UK, like those in Birmingham, Cardiff, Leeds and Liverpool, that have done the same as London and taken a run-down network, cleaned it up with bright stations, improved the trains, provided a frequent service and visible customer service, often linked with smart ticketing.
Living as I do on the Overground by Dalston Junction station, I know the concept works and it has only one serious problem – As more capacity is provided it quickly fills up. For example, I did one stop yesterday at eleven in the morning and all the seats were taken.
There is no doubt that quality sells!
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