Driver Only Operation Of Trains
There was a wonderful demonstration of the benefit of DOO or Driver Only Operation, when I got my train at Horwich Parkway station.
The four car Class 150 train pulled in and stopped and about thirty or forty souls stood by the train doors in the rain, for perhaps two minutes, whilst the conductor, whose duty it is to release the doors, got to a point to press the appropriate button. He was probably delayed as the train was crowded.
Surely, the driver, could have pressed an appropriate button, when he had ascertained the train was safely halted.
As it was, passengers got wet before they boarded a dry train and moaned about it all.
It’s so crazy that when the Class 319 trains were cascaded from Thameslink, where they work under DOO rules, extra buttons were fitted for the conductors.
DOO operation doesn’t have to mean a crew of one, as on some of the services I rode, the conductor was also issuing tickets.
I do wonder if in some ways it’s traditional. In the 1960s in London on buses, everyone could push the button to tell the driver to stop at a particular stop. When I arrived in Liverpool, I did this on a Liverpool bus and was told off in no uncertain terms by the conductor, that it was his job.
Welcome to the weird, wonderful and wet world of Northern Rail.
If this article from Rail Technology, entitled Liverpool council joins campaign opposing driver-only operation, is anything to go by this daft method of working is going to continue.
Staff shouldn’t be on trains with little to do but on platforms and in stations helped passengers. Transport for London’s policy is laid out in Help From Staff on their web site. This is said about assistance in rail stations.
On the Tube, TfL Rail and Overground, station staff will also accompany you to the train and help you on board and, if needed, can arrange for you to be met at your destination. Anyone can use this service, but it is particularly used by blind and visually impaired passengers and people using boarding ramps onto trains.
If you would like to use this service, ask a member of staff when you arrive at the station.
It seems to work very well and should be UK law and mandated on all station operators.
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The Anonymous Widower 
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