The Anonymous Widower

Do The Addresses Of Train Operating Companies Put People Off Writing?

I write the odd letter of complaint or praise to various companies, although I can’t remember writing one to a train operating company for some time.

I have a feeling it might have been to London Overground about something, but I do remember a reply, but what it was about, I have no idea.

In going through Chris Gibbs report on Govia Thameslink Railway, I asked myself, where their customer support is situated.

The page is comprehensive with the postal address being in Ashby-de-la-Zouch in Leicestershire.

So if you were complaining or praising something would you think that this disconnected address is in some anonymous Call Centre in Leicestershire and not bother?

I checked a few other companies.

• Chiltern – Banbury
• East Midlands Trains – Derby
• Greater Anglia – Norwich
• London Overground – Swiss Cottage

Incidentally, Great Western don’t say, but the address is Freepost GWR Customer Support.

I think the GWR approach is probably the most professional, as it means they can put the customer support in the most convenient place and if they should move it, the post will still get through.

July 8, 2017 - Posted by AnonW | Transport/Travel | Customer Service, Trains