How to Complain
Take a look at this video on YouTube.
Dave Carroll is a musician whose guitar was damaged/broken by United Airlines on a flight to Nebraska. He didn’t get any joy with the airline, so he wrote the song and put it on YouTube.
When I played it, it had over three and a half million hits and it was funny too!
United Airlines have decided to use the video for internal training.
But it does show, how if a company doesn’t act quickly to genuine complaints, then they can be on the end of a very big stick. They should remember too, that most cameras these days have a very professional video mode.
But be careful. My late wife was a barrister, who knew a lot about libel law. It’s why the BBC says allegedly so often!
The Anonymous Widower 