Feedback for Norfolk Line
I’ve now done three round trips on Norfolk Line between Dover and Dunkirk and all of them were done in the VIP class.
I filled in their form on the web site and this is my only complaint.
I am a coeliac and the one thing that is poor on the ferries is the availability of gluten-free snacks. In the VIP lounge, there is fruit which is good, but except for one trip there were no nuts, which would be great. Also, crisps were not gluten-free, but by careful selection, these can be gluten-free without costing any more.
As I travel from Newmarket to Den Haag regularly, it would be nice to eat a meal on board, but all of your offerings are not gluten-free, so I actually time the journey, so that I eat before I leave and then again at the other end.
The interesting point, is that your staff know about coeliacs and gluten-free, so your training is working.
Other than that everything is fine. But at least you don’t have a notice up like one of your competitors, which says that people with allegies are not welcome in the restaurants.
This was what the notice said on P&O.
Food Allergy Advice – Whilst every effort is made to maintain the integrity of all food served onboard, we regret that due to the complexity of our operations, we are unable to guarantee that any food will be free of food allergens.
It probably illustrates the usual failure of those in charge of catering to take account of allergies. Newmarket racecourse used to ignore it and now everybody knows about gluten-free meals.
Can we do anything about it? Yes, complain in a nice manner!
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The Anonymous Widower 
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