A Tale of Two Hospitals
I’ll call them A and B, although perhaps it would be better to call them A to G or even A to Z.
Someone I know very well has a medical problem. It’s not that serious, but it is does inhibit their modest lifestyle and if they don’t do something about it, they will have a very serious problem.
Hospital B was a disaster. There were lots of staff, but they were suffering from a lot of headless chickenism and the doctors seemed to be running round in circles. They didn’t seem to be able to work without notes and they still seemed to want secretaries to write them up. Or that was the impression they gave.
They are now in Hospital A. Everything is calm, the doctors know their patients and they do their best to make sure that the patients minds are put at rest. You may only get three or four minutes with a doctor every day, but they answer all your questions and apologise for the slowness of the service. But compared to Hospital B it’s several times faster. The patient has already been given a schedule about when they will be having their operation.
Nothing like that happened in Hospital A.
I know about planning. I made a lot of money by providing systems that sorted out these problems, so I think I can pontificate about this.
There is one rule that matters in this case. Get the management right and be honest with everybody and you will reap the benefits. But the deadwood will suffer!
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The Anonymous Widower 
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