The Non-Arrival of a Refund from East Coast
On the 3rd of February, I travelled down from York on the 19:35 East Coast train from York. The train was about ninety minutes late into King’s Cross and forms were given out to claim a refund. I filled the form in the next day and posted it to Newcastle in the envelope provided.
I have not heard anything since.
It could be a malfunction of the postal service, but since I have moved, I regularly send letters to my old house in Suffolk and know that they arrive the next day, when I put them in the box opposite my house here.
On Sunday, I tried to report this non-arrival of the refund through the East Coast web site. I got a server error, asking me to submit it again. I didn’t as it was quite a long form and after all, it’s not that much money in the greater scheme of things.
But I tried again to submit the e-mail and still got a server error.
I also tried to send a simple e-mail saying that I was getting server errors and got another server error.
It really isn’t good enough!
So I put a letter in the post.
The Anonymous Widower 
Being cynical, I often wonder if they do these things so people wont claim compensation!
Comment by liz | April 12, 2011 |
I received no reply to my two letters of complaint. My train was long delayed into Newcastle. I would have been charged £70 extra for the train which did leave at that time. The meal in the dining car was Monty Pythonesque and had the rest of the diners not seen the funny side there would have been a lot of very angry travellers.
What Customer Relations?
Comment by okthen | April 12, 2011 |
Good Morning okthen
I am sorry you have not received a response to your letter of complaint from my department. Please could I ask you to forward a copy to me and I will personally look in to this and respond.
I look forward to hearing from you.
Yours sincerely,
Kelly Bradley
Customer Relations Manager
Comment by Kelly Bradley | May 5, 2011 |