The Anonymous Widower

Tracing an IKEA Refund

In mid-September, I ordered some things using their web site from IKEA.  Because they couldn’t deliver at a time convenient to me, I cancelled the order. I’ve done this in the past and usually, I get an e-mail within a few days.

But this time I haven’t, so whilst I was waiting for the football to start, I gave them a call. I did have to wait quite a time for it to get answered, but I’ve had worse delays.

They told me that the refund was on its way and would I check with my bank.

It was on my John Lewis Partnership card and I couldn’t find it.  But have you ever tried to find a trabsaction on the Partnership Card website. Compared to something like Nationwide or PayPal and I suspect many others, it’s a load of old cobblers.

1. Recent transactions doesn’t seem to include any payments you have made.
2. You can’t look at a specific time period, like the last three months, as you can on many credit card web sites.
3. You can’t select just payments in. This meant a couple of months ago, I paid the bill twice.

At least though, I’d accessed the web site recently.  I think if you don’t in 60 days, you need to get a new password, through the post.

I wouldn’t keep the card, but I think it gives me extra benefits when I shop in John Lewis or Waitrose. One of those extra benefits was that I could use the QuickCheck method of shopping, but no stores near me have it and I prefer to use the delivery option. So the reasons for keeping it are quickly getting reduced to the one that I like to have both a Visa and a Mastercard. Especially as my Visa is useless on-line, as it has that awful Verified by Visa security system.

October 16, 2011 - Posted by AnonW | World | Credit Cards, IKEA, John Lewis, Shopping