The Anonymous Widower

Customer Support From Eurostar

On Saturday, I felt I got exceptional service from Eurostar on the last leg home from Budapest. So I told them!

I recently travelled back from Paris after arriving in the city on Saturday the 13th on the sleeper from Munich.

I hadn’t eaten for about 36 hours, as I couldn’t find any gluten-free food, in the Munich area of Germany.

However, once on the train to London, your gluten free light lunch that I had ordered filled part of the hole.I hope in my hungry state, I didn’t get on your excellent staffs’ nerves.

Ninety minutes after sending the e-mail, I got a reply.

Deepest condolences regarding your losses and the health issues you had, we are happy that you still found the strength to enjoy life. We at Eurostar are pleased that you enjoy this with us and we want to thank you for choosing us. I am sure that our on board staff were happy to help.

I am extremely disappointed to hear that gluten free meals are not obtainable with Deutsche Bahn as this is not an uncommon food request.

I hope your nest trip to Palermo will be a relaxing journey and without the need of being hungry.

You can’t fault the speed of reply and the message.

April 17, 2013 - Posted by AnonW | Transport/Travel | Customer Service, Eurostar, Home Run From Budapest, Paris, Trains