The Anonymous Widower

Are Small Energy Companies Struggling?

I’ve just read this article on Blue and Green Tomorrow entitle ‘Unprecedented’ growth forces small energy suppliers to battle customer service issues. The first paragraph summarises the article well.

While dissatisfied energy customers are turning their back on the ‘big six’ suppliers, smaller firms are increasing their number of customers, but their exponential growth is also leading to higher complaints.

I have no current customer services issues with Ovo, who I switched to in December. Although earlier, I did have some issues with their login system.

I would expect that just like any new industry, these small energy companies will have customer service issues in their infancy, as more customers join before the staff are recruited and trained to deal with any problems.

May 24, 2014 - Posted by AnonW | World | Customer Service, Energy, OVO