The Anonymous Widower

Mayor Drops Plans To Close London Overground Ticket Offices

The title of this post is the same as that of this article on the BBC.

This is the first two paragraphs.

The Mayor of London has dropped plans to close ticket offices at 51 London Overground stations.

Busy stations will continue to operate as usual, though many will have opening hours reduced to just two-and-a-half hours per day, City Hall said.

Although the Unions objected to the Mayor’s original plans and this has probably prompted the Mayor’s U-turn, I think that staff in ticket offices will disappear within perhaps five years.

The only time, I see anyone use the Ticket Office at Dalston Junction station, is probably to sort out a ticketing issue with the machines, which are becoming increasingly rare, as Transport for London are increasing their numbers and replacing older machines with better designs.

Also as Dalston Junction is a busy station, there is usually someone manning the gate-line, who can help.

But over the next few years, the following will happen.

  • More and more passengers will use contactless ticketing with bank cards.
  • Contactless ticketing will expand widely, so that for most journeys in the UK, you would just touch-in and touch-out.
  • Oyster will cease to be used and be withdrawn.
  • Gateline technology will get better.
  • Staff working on the gateline and platforms, will be better equipped with mobile technology to sort out problems.
  • Ticket machines will develop into sophisticated multi-language help points.
  • Cash will disappear from daily life and stations.
  • Train companies will continue to be short of drivers and will look for other staff that can be retrained.

On a related note, increasingly, London Underground and Overground are being targeted by organised gangs of beggars. This means they need more staff on the gateline to control the problem.

I can see a time, when working in a ticket office will be a very lonely and boring job, that no-one will want to do.

So like the dinosaurs, they will just die out!

 

 

April 19, 2019 - Posted by | Transport | , , ,

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