The Anonymous Widower

London Overground Ticket Office Closures As 2% Of Tickets Are Bought Through Them

The title of this post, is the same as that of this article in Rail Advent magazine.

This is the introductory paragraph.

Transport for London has announced that the hours at some London Overground ticket offices will start to change over the next few weeks to match the times customers use them.

That sounds fine by me, as any company or organisation, should make best uses of resources.

It should be born in mind, that London Overground’s policy is to always have staff visible, when the trains are running.

 

January 9, 2020 - Posted by | Transport | ,

2 Comments »

  1. When TfL took closed ticket offices in London Underground stations, they enabled staff to assist “front of house” (before the gateline), trhough a mixture of handhelds and also a “staff only” mode on the ticket machines (e.g. to add Senior railcard discount entitlements to Oyster cards). As things have progressed, I have noticed that the staff are not always as present and visible “front of house” as much as you would like, can take a while to flag someone down if you need assistance.

    Sounds like Overground is going the same way.

    NB: Overground station ticket offices apparently have access to full national rail ticketing capabilities e.g. if you want to make a reservation for a train journey and you have tickets already, or national rail ticket sales. Just not a full NR ticket machine. Or at least some do (e.g. newly rebuilt West Hampstead Overground has better NR ticket office capability than nearby Thameslink, or so the staff at the Thameslink tell me!)

    Comment by MilesT | January 9, 2020 | Reply

    • I certainly feel that ticket machines could be improved and that staff could be given better tools!

      As London Overground do an excellent job in handling passengers with disabilities on demand, this aspect of their work could be made easier.

      If you are blind and have boarded a train with assistance, this should have been communicated to your destination, so you can be helped. I’m not saying there are problems, but is the system used foolproof?

      Comment by AnonW | January 9, 2020 | Reply


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