A Freezer from John Lewis
Eighteen months ago I bought a new freezer from John Lewis. It had a few moments, probably caused because I didn’t shut it properly, but everything inside was ruined.
The service man called and was charming, even though he knew that it was probably my fault.
But the best thing about the response from John Lewis was that they paid out for the food inside and the cheque arrived within five days of submitting the claim!
We hear so many stories of bad service, I think that sometimes we ought to post when it’s good! No very good!
Guess where I’ll be buying any appliances I need. In fact, since I bought the freezer, I’ve bought a bread maker, a microwave, a digital camera and a toaster from the same group.
Looking After Your Appliances
How many domestic appliances do you have?
Do you keep all the serial numbers safe?
A friend of mine in Holland, has a Rosieres cooker and one of the burners, well burned itself out. It was impossible to find the new part in Holland, so I tried the on-line spares company, Spares To Go, in the UK. They weren’t sure of the part, but after I’d e-mailed them the serial number of the cooker, they were able to despatch the part.
Rosieres Hob
It just slotted in, but for some reason only after I’d drilled a hole out in the part. Perhaps, as it appears to fit several cookers, the installation was different in each.
But it does show the importance of keeping track of all those serial numbers, even after the guarantee has run out.
It also shows that with companies like Spares To Go, there is no need to summon an expensive service engineer.
The Anonymous Widower 