The IKEA Obstacle Race
I need some stuff from IKEA and want it to be delivered, as that way I don’t have to carry it all the way on a bus. The total was of around £300 and was a total of 10 pieces.
The order went through efficiently from the web site and they said delivery would be around the 16th of July. I do take IKEA a bit sceptically about delivery dates, as some of the items I have ordered in the past, have arrived a few days after the originally quoted delivery date. But as someone who understands scheduling very well, I know that you can’t meet all the quoted dates, but I would have been quite happy to wait a few more days.
However, yesterday they phoned me and the courier firm said that the earliest they could do deliveries would be the 4th of August, which is quite a way into the future and four weeks later than I was originally quoted.
So this morning, I cacelled the order. I still want the goods, but they are just a bit much to bring home on the bus. And one of the pieces wouldn’t fit in my son’s old Mini.
Why is it that other companies like John Lewis, Dixons and Marks and Spencer, seem to get the last delivery right, but others, like IKEA just cause more and more hassle?
Incidentally, in this case, I would have paid a few extra pounds to get the item delivered on a day convenient to myself.
The Anonymous Widower 
I have a notion that IKEA will loan you a small van at a small charge to get your stuff home, I know you would need someone to drive it for you, but it would be a good solution
Comment by liz | July 12, 2011 |
They offer a taxi to anywhere for £15 I think. Would it fit?
Comment by Anne | July 12, 2011 |
IKEA can get me a taxi to bring me home, but it’s more the principle of the thing. If they offer delivery, then they should fulfil it. I’m actually just back after getting more of their boxes, which are only available in-store. They should take a leaf out of the M & S/John Lewis/Amazon set of rules, where there is actually more product on line, than in the stores. As an example, I need 30 waist/29 leg trousers and you never find them in an M & S store. But they are generally on-line.
Comment by AnonW | July 12, 2011
It might but what I want is rather heavy and is definitely a two-man hernia job. So that’s another reason for ordering directly off-line. As it is, I’ve done bit of reorganisation, so I can wait for this one piece.
Comment by AnonW | July 12, 2011