Poor Computer System Design
I just tried to make a payment through my on-line bank account. As the payee has moved their account since last time, I needed to change the sort code and account umber. But you have to delete the old entry and re-enter a new one, as there is no other way.
I finally did the transfer, but even then, there were quite a few textual bugs in the screens I saw.
This is very poor system design and is another entry in that fat book called How Not To Design A Banking System.
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