The Anonymous Widower

nPower Says Sorry

I’m leaving nPower after three years to go to OVO Energy. This is mainly because I want to try out one of these new energy suppliers and see how easy it is to swap from one supplier to another.

I will save myself just over a hundred pounds a year, although the price changes announced by the Government may mean that this figure changes.

Today though, I received an apology from nPower for bad service. Here’s the start of it.

We look after 5.4 million customer accounts in the UK. Our aim is to make sure everyone has the best possible experience as an npower customer.

However, we’ve let many of you down recently in the overall levels of customer service we’ve been providing. We apologise unreservedly. We promise that if you have been impacted by the billing system problems we’ve had, you will not lose out financially as a direct result.

It goes on to give a good explanation of their problems.

I should say though, that I’ve not had one negative issue with the company.

So even if prices aren’t as low as we’d like, the customer service of one of the Big Six power companies is doing things properly.

December 5, 2013 - Posted by AnonW | World | Customer Service, Energy, OVO