Deutsche Bahn’s Idea Of Customer Service
To get back from Leipzig, I had two choices.
- I could go to Munich and spend the night in a hotel I know by the station and come home in the morning.
- Or I could go back in one day.
As I had bought a flexible Eurostar ticket for Friday in the early evening, I was thinking about the direct option.
But on Thursday night, I decided to buy my tickets for Brussels with a change at Frankfurt Airport, as I was offered a good value ticket in First Class with reserved seats, for less than it would have cost in Second.
It was probably just as well I bought the ticket, given what happened in Munich on Friday night.
I ended up with a bundle of tickets on three A4 sheets of paper.
Germany’s Idea Of A Ticket To Ride
Compare that with my tickets to Liverpool tomorrow.
The UK’s Idea Of A Ticket To Ride
Just two cards for my wallet with one up and one back.
I should also say, that to buy the German ticket, I had to queue up in a Ticket Office, as the ticket machine wasn’t allowed to sell me the ticket I wanted. Queuing included having to get a compulsory number from a machine, despite the fact there was only a few people waiting.
In the morning, the train left at 06:31, so as I was in First Class, I thought I’d go to the DB Lounge.
But as you can see it wasn’t open. Surely, if trains are running, the lounges should be open.
On the first train, I saw the steward once and didn’t get so much as a complimentary glass of water.
But judging by the emptiness of First Class, it doesn’t appeal to most passengers.
From Frankfurt Airport to Brussels, the second train had more passengers, but I did have to buy myself a Coke.
You get much better service on Chiltern Trains in Standard Class.
And who owns Chiltern?
The Anonymous Widower 
[…] I will look at a recent journey I made from Leipzig to Brussels on Deutche Bahn, that I wrote about in Deutsche Bahn’s Idea Of Customer Service. […]
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