The Anonymous Widower

What Is Most Important In A Train Service?

I am prompted to ask this question after my trips on the reopened Gospel Oak to Barking Line (GOBlin), which I wrote about in Along The Reopened Gospel Oak To Barking Line.

These are my thoughts on what is important in a train service.

Clean And Tidy Trains And Stations

London Overground is a network of nine lines and 112 stations and the operator makes sure that everything is clean and tidy.

Also unlike many rail lines in the world, it is very rare to find any graffiti on trains or inside stations on the Big Orange.

I’ve only ever seen one example of spray paint on a train, in the seven years, that I’ve used the Overground.

So what is it, that enforces the good behaviour?

I don’t know, but even on a crowded train, I’ve never seen any anti-social behaviour.

Could it be that the clean, practical environment of the trains and stations discourages it? Perhaps it has just been designed out?

Remember that stations are the marketing or retail face of the trains.

Would you buy your supper, clothes or household goods from a badly-designed and scruffy shop?

You wouldn’t!

And you didn’t buy much from BHS, Blockbuster, Comet or Woolworths either!

The Size, Quality And Type Of Trains

My fellow passengers on my GOBlin trips, didn’t seem bothered about the quality of the Class 172 trains., but a couple did say that four-car trains would be welcome, as overcrowding on the line can be a problem.

But I do wonder if you have a quality train of the right size and performance, does it matter what  method is used to power the train, so long as it is reliable.

I also think that if you asked a selection of users and residents by the line, that electric trains would be fasvoured on noise grounds, but some would object to gantries marching along the line in a sensitive area.

It should be noted, that one of the reasons for electrifying the GOBlin, is so that freight trains can be electric-hauled, which is preferable for environmental reasons, of which diesel locomotive noise is very prominent.

The Number And Quality Of he Stations

More and higher quality stations are a sound policy, that is only limited by the budget.

Many recently opened stations, like Dalston Junction, Galashiels, James Cook, Oxford Parkway and Southend Airport have been a success, as like most new stations, they’ve built to fulfil a perceived need!

In addition, stations like Deptford,  Hampstead Heath and Lower Edmonton have also shown an increase in patronage after upgrading with lifts and a refurbished  building.

A cynic might say, that Network Rail’s Access for All program is not just about passenger needs but more about getting more people  to ride in trains to generate revenue.

But the outcome is the same for those with special travelling needs.

A Turn-Up-And-Go Service

One lady of a certain age, I met yesterday, said she’d never used the GOBlin before and as she’d heard it was running again, she thought she’d give it a try, as she fancied a walk on Hampstead Heath.

Since, it was taken over by London Overground, the short line has been running four trains per hour (tph) in both directions, which is what London Overground, Merseyrail and other operators would consider a Turn-Up-And-Go-Service for an urban route.

If you just miss a train, then you only have to wait a maximum of fifteen minutes for another train.

But to be an efficient Turn-Up-And-Go Service other things are needed.

Contactless Ticketing

My fellow traveller was  like me, travelling on a free Frredom Pass, which means we just touched in and went on our way. But in London, I actually carry two other valid tickets as two of my credit/debit cards are contactless. I use one of these, when I’m travelling to Gatwick Airport, as it is outside the Freedom Pass area, but inside London’s contactless ticketing area.

, Surely when you use a line like the GOBlin, be it in London, Birmingham, Glasgow, Liverpool, Leeds, Manchester, Newcastle, Paris or Zurich, you shouldn’t have to buy a ticket if you have a contactless debit or credit card.

These days with modern technology, no-one should not have to do anything more than touch in and touch-out with a contactless bank card to use a local transport network; based on bus, tram or train.

Operators that don’t embrace this contactless bank card route and insist you buy a separate card or download an app to your new Nokia 3310 are Luddites of the worst kind.

Getting To And From The Station

Efficient Turn-Up-And-Go also needs enough car and bike parking and/or well-documented bus links.

Tea And Coffee Kiosks

London Overground also like to add good tea and coffee kiosks into their Turn-Up-And-Go mix, often using very independent operators.

If you do miss that train, you might as well take your caffeine fix!

 

 

March 2, 2017 - Posted by | Travel | , , ,

No comments yet.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s