The Waitrose Self-Service Tills
I have used self-service tills in Marks & Spencer, B & Q and I think Sainsburys for some time and it has only been in the last month or so, that they’ve installed them in my closest branch of Waitrose at Upper Street.
At this point, I should say I’ve had a stroke and although unrelated, my left hand is not the best, as my arm was broken fifty years ago, by the school bully.
Consequently, I find Waitrose’s system of bags on the self-service tills to be totally unacceptable, as it is impossible to put goods into the bags with one hand. The Marks system is very much superior and I have no problem. The bags Waitrose use seem to be much more difficult to separate than those of other shops. But it has always been thus!
Thinking about it, the Marks system is much more right-handed than the Waitrose one, although both feed goods from left to right.
I now find, I’m shopping much more in Marks on a daily basis, because I prefer to use a self-service machine, so that I’m on my way quickly. As sometimes at Upper Street, the self-service tills are completely free with long queues at the manned check-outs, others might think as I do about the new tills.
I could shop at another branch and frequently do, if I travel across London, but Upper Street, is the only branch that does Home Delivery for me and it is the only branch on a single bus ride from my house.
The Anonymous Widower 
I agree, some places are easier than others. Morrisons near to me is fiddly, their bags are awkward. The worst I ever used was Tesco in Macclesfield, the machines werent reading properly and for about items I had to get the assistant 5 times.
Comment by liz | April 22, 2012 |