The Anonymous Widower

A Design Crime – Ebbsfleet International Station

If there is one station in the UK, that has been deliberately designed to be difficult to use, it is Ebbsfleet #international station.

Take this evening, when I had taken a lift to the station after the football at Ipswich, as the Great Eastern Main Line was having its annual rebuild and I didn’t want to spend an hour in a rickety bus, rather than in a comfortable Mark 3 coach.

Arrive at most stations in the UK or the world for that matter, and the first thing that you see is a ticket office or a ticket machine.

But not at Ebbsfleet International!

You are presented with a departure board, which tells you where trains will be going and if like me, you are going to St. Pancras International station, you notice that alternative trains leave from platform 2 and 5. Platform 2 is to the left on the level and platform 5 is to the right down a set of steps

So if you have just a fewminutes before your train, perhaps it would be a good idea to buy a ticket, as you enter the station.

But you can’t, as the only ticket machines are by the platforms. on either side.

Whose stupid idea was this?

If ever a station needed a ticket machine as you come in, with a sign saying that the next St. Pancras train leaves from platform X, it is Ebbsfleet International.

As it was, after about four minutes, I was able to determine that I had twelve minutes before the next train from platform 5, so I was able to walk down the set of steps, buy a ticket and get to the draughty platform about eight minutes before the train arrived.

Is Ebbsfleet International, the only station in the UK, where to transfer across a concourse between two ends, there is a set of steps in the middle?

It could be considered that Manchester Piccadilly has steps, but it does have fifteen platforms and was designed over a period of well over a hundred years.

The entry problem could be eliminated by more or relocated ticket machines and a small display telling passengers for St. Pancras, where to go.

It is all down to the bizarre layout of the station.

This Google Map shows the two-station layout of the station.

Ebbsfleet International Station

Ebbsfleet International Station

The lines going North South through the station are the Eurostar and the HighSpeed domestic services between St. Pancras International and Ashford International stations. The lines branching off to the South East, take the Highspeed domestic services to Faversham.

The Faversham lines have their own platforms 5 and 6 and there are two other platforms 2 and 3 in the other side of the station, sandwiched in-between the Eurostar lines.

This station was built on a green field site with plenty of space, so surely a better layout of lines could have been provided so that all Highspeed domestic services used the same pair of platforms.

Getting There

Ebbsfleet International was certainly designed to be difficult to get to from other parts of the London and the South East.

Romford is a major station in East London, with this recommended route to Ebbfleet Inyternational.

  • TfL Rail to Stratford
  • DLR to Stratford International
  • Highspeed to Ebbsfleet International.

It may be step-free, but there is certainly quite a distance on the flat.

This is the route from Guildford

  • South West Trains to Vauxhall
  • Victoria Line to St. Pancras
  • Highspeed to Ebbsfleet International

Not a route that I’d recommend to anybody with a heavy  case or any difficulty in walking.

This is the route from Greenwich.

  • Southeastern to Charlton
  • Southeastern to Gravesend
  • Highspeed to Ebbsfleet International

That route truly is a corker.

This one might improve as according to Modern Railways for August 2016, that Thameslink will be starting a service between Luton and Rainham via Dartford and Greenwich. Hopefully this would mean a route from Greenwich to Ebbsfleet Internation as follows.

  • Thameslink to Gravesend
  • Highspeed to Ebbsfleet International

That is only one change, but you’d still need to go over the step-free bridge at Gravesend.

The solution would be to do either of the following.

  • Create a proper passenger connection between Northfleet and Ebbsfleet International stations.
  • Allow North Kent services that go to and from Dartford to call at Ebbsfleet International station.

Why didn’t the traditional North Kent services call at Ebbsfleet International station from Day 1?

Get the connection right and all those stations between London Bridge and Rainham would have a two trains per hour service to Ebbsfleet International.

Future Expansion

Ebbsfleet International also seems to be designed deliberately to make extension difficult.

Space for extra platforms for these possible services seems not to have been left.

  • Termination of Continental services, should St. Pancras get too busy.
  • A Crossrail extension from Abbey Wood station.
  • An East-West service from Reading and Gatwick.

Expansion can only probably be achieved by  adding further complication and difficulties for passengers at this truly dreadful station.

The designer’s dictionary, certainly didn’t include that important word future-proofing.

He certainly gave Eurostar and the Highspeed domestic services, one of the least passenger-friendly stations in the world. that fits well with Eurostar’s other crap stations.

  • The extremely passenger-unfriendly St. Pancras.
  • The bleak, isolated and draughty Stratford International

Perhaps the airline industry had a hand in its design, in the hope they could strangle the whole enterprise!

Stratford and Ebbsfleet could also have been designed the way they are, so that they didn’t have easy and quick interchanges with Crossrail.

That would have meant, that passengers would use this more affordable service rather than the expensive Highspeed domestic ones, that always seem half-empty, when I use them.

The three stations are all certainly design crimes and taken together they make the Channel Tunnel Rail Link a design crime of the most immense proportions

But given that it is impossible to do much with the station, what should be done now?

  • The draughty space between the two separate stations, should be made more welcoming.
  • Information should tell passengers the next trains to all stations.
  • Ticket machines must be provided as you enter, rather than being hidden away.
  • The steps to platforms 5 and 6, should be replaced by short escalators and an inclined lift.

Perhaps most importantly, contactless ticketing using bank cards and Oyster must be available on all Highspeed domestic services. I can use that to get to Gatwick Airport, so why not Ebbsfleet International?

Related Posts

A Trip To Sheppey

A Twelve-Car Ready Railway

Along The North Kent Line

Between Abbey Wood And Belvedere Stations

Connecting North Kent And The Medway Towns To Ebbsfleet International Station

Extending Crossrail To Gravesend

Rainham (Kent) Station

Thameslink To Rainham

Through The Medway Towns

What Do You Do With A Problem Like Sheppey?

 

 

September 18, 2016 - Posted by | Travel | , , ,

7 Comments »

  1. […] A Design Crime – Ebbsfleet International Station […]

    Pingback by Rainham (Kent) Station « The Anonymous Widower | September 20, 2016 | Reply

  2. […] A Design Crime – Ebbsfleet International Station […]

    Pingback by Extending Crossrail To Gravesend « The Anonymous Widower | September 22, 2016 | Reply

  3. […] A Design Crime – Ebbsfleet International Station […]

    Pingback by A Trip To Sheppey « The Anonymous Widower | September 22, 2016 | Reply

  4. […] A Design Crime – Ebbsfleet International Station […]

    Pingback by A Twelve-Car Ready Railway « The Anonymous Widower | September 22, 2016 | Reply

  5. […] A Design Crime – Ebbsfleet International Station […]

    Pingback by Connecting North Kent And The Medway Towns To Ebbsfleet International Station « The Anonymous Widower | September 22, 2016 | Reply

  6. […] A Design Crime – Ebbsfleet International Station […]

    Pingback by Through The Medway Towns « The Anonymous Widower | May 13, 2017 | Reply

  7. […] A Design Crime – Ebbsfleet International Station […]

    Pingback by Along The North Kent Line « The Anonymous Widower | May 13, 2017 | Reply


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