I’ve Just Been Ripped Off By O2 And One Of Their Partners
For the last month or so, I have been plagued by the number 01329-277600 on both my mobile and land line. As I didn’t know who they were, I just ignored the call.
In the end, I got so fed up and looked them up on the Internet.
On unknownphone..com, I found this review of 01329-277600.
Don’t answer, these people are O2 partners, they tricked me into updating my tariff – I was not made aware I would no longer be an o2 customer until a few months later when I called o2 and they said they couldn’t talk to me I had to ring Sync Comm! I’ve never received a contract and never signed anything – so how can they be allowed to do this! It’s a scam! They are also more expensive than o2 direct. Dishonest.
My experience was similar except tht the company was called Think Comms! But the phone number was the same!
So I phoned O2 and asked what was going on, as I have been an O2 customer for forty years and hadn’t knowingly changed from them. Someone did phone saying they were from O2 and put me on a sim-only contract, but I never received any contract or confirming e-mail.
I asked what I had to do to get back to O2 and they said I would have to pay O2 eighty pounds.
My late wife was a barrister and that sounded like blackmail to me!
So now I am posting, so that others don’t get caught in the same legal fraud!
I shall be changing to another mobile phone operator.
The Anonymous Widower 
I have been phoned by several of these. They seem to have access to O2’s customer list, if only partially, although if you have an original 07860 phone number (like you and I have) it is a pretty good guess that you are a long standing customer on O2’s network. O2 customer service themselves should be able to sort this one out and get you back on a sensible direct SIM only contract (but not as cheap as mine).
BTW BT Cellnet started up in 1985, Got my first mobile exactly 33 years ago. Originally on bad [technical] advice from Excel I was on Voda, but switched to BTC in 1987 when Voda doubled off peak call rates. BT split off its cell business as O2 in ~2002 and then floated it in 2005. So bad was this mistake that they ended up buying EE many years later to get back in the game.
Comment by R. Mark Clayton | April 3, 2019 |
You ead that one right! O2 said they couldn’t cancel, as I was now a Think Comms customer. Apparently, I hadn’t unchecked the box that said O2’s partners could contact me.
Requesting eighty quid to get out of this mess is downright fraud
Comment by AnonW | April 3, 2019 |
sorry to hear about this. you’ve been an O2 customer since 1979?!
Comment by Rowan | April 3, 2019 |
From virtually day one. I thought it was about forty!
Comment by AnonW | April 3, 2019 |
Dear Anonymous, my mum has had the same experience with Think Comms taking over her agreement with O2, again nothing in writing, no email no contract, but they want £298 to release from 24 month agreement! Did you manage to change to another supplier without coughing up? thanks, E
Comment by Elizabeth R | September 28, 2020 |
I certainly didn’t pay anything. But when the O2 shop swapped the BT sim into my phone, he deleted the numbers. Was that deliberate or incompetence?
Comment by AnonW | September 28, 2020 |
I sit with a similar problem, due to circumstances phone use has reduced considerably, as ‘pay as you go’ would be a better option and the contract had no completion date we contacted ‘think coms’ to be told you signed the contract so either pay untill the end of the contract or fulfil the contract. I am waiting for a reply from them regarding the legality of a contract with no end date, I do have it now from ‘customer services’ so we shall see, watch this space.
Comment by Simon Ingram | August 5, 2021 |
I was also tricked by think comms … I did not want to leave 02 …. thinkcoms say I have not left 02 … but o2 say I have left them
Comment by Michael sykes | August 29, 2021 |
Sounds like that is similar to my experience. I’m happy now with BT.
Comment by AnonW | August 29, 2021 |
Subsequent to my post in 05/08/21 my contract is now complete. I have now started a new contract with O2 and to get Thinkcomms to ‘port’ my number I have been sent from pillar to post with excuse after excuse and they have now sent me a new contract to sign, without being rude they have no chance.
Comment by Simon_ingram | February 2, 2023 |