It’s Just Not Good Enough!
On Sunday morning, I heard a guy called the Casual Hopper on BBC Radio 5. As he was raising money for a reputable cancer-related charity, I thought I might send him a donation.
So I logged in to his Just Giving page and donated, using my John Lewis Partnership card. I got an acknowledgement from Just Giving, as expected. However, a few minutes later, I got a message from them saying that the payment had been rejected. Now as I’d just paid my credit card bill, I knew that I was some thousands of pounds below my credit card limit.
I then attempted to login to my Partnership card account and found the problem. Their system was down and I couldn’t log in.
I have managed to login this morning, but there is no trace of the payment to the Casual Hopper. In fact, there is no trace of any payments made by the account and I used the card twice yesterday in Sainsburys and Waitrose.
If we can use our cards on a 24-hour basis, surely we ought to be able to see the information in a likewise manner.
After all, if I missed a payment, they’d be on me like a ton of bricks.
It’s just not good enough!
Especially, as it’s caused grief and extra work to a whole series of people like the Casual Hopper, Just Giving and of course myself.
No comments yet.
The Anonymous Widower 
Leave a comment