The Anonymous Widower

The Lack Of Information At Edinburgh Waverley Cost Me £55.10

The ongoing works at Edinburgh Waverley ruined my day. I had intended to come up to the city to take some photographs for this blog and see an old friend, who like me is widowed.

I also wanted to take a train to Leven to see the new stations.

I have a very unusual skin and on some days I can’t use ticket machines, so I need to use a human in a ticket office.

Today was one of those days and to complicate matters, I couldn’t find the ticket office.

I also wasted more time finding platform 17 for Leven.

Going back to London, where I live, my friend advised me to take the escalators from Princes Street to get into the station, which I have used many times before.

But they were shut and I missed the 16:13 Lumo to London by about a minute.

To get home, I had to buy another ticket on LNER for £55.10.

If there had been more information, perhaps in leaflets or from real people around the station, I would have had a much better day.

May 15, 2025 - Posted by AnonW | Transport/Travel | Customer Service, Edinburgh Station, Information, LNER, Lumo, Network Rail, Ticketing