How Did South East Water Become Such A Disaster?
The title of this post, is the same as that of this article in The Times.
This is the sub-heading.
As tens of thousands of homes in Kent and Sussex lose supply the company and its well-remunerated boss, David Hinton, face a torrent of anger
These two paragraphs add some detail.
Perhaps the worst moment for South East Water was when it opened a bottled water station in the wrong town. Staff set up in Tonbridge, Kent, and not Tunbridge Wells five miles away, where the company had left some 24,000 properties without drinking water for two weeks.
Or maybe it was when David Hinton, the chief executive, repeatedly called the local MP one evening not to apologise but to berate him about the crisis — not, Hinton later admitted, “my finest moment”. Or it could have been when more properties lost their supply only hours after Hinton had told MPs his company’s response to the incident should score eight out of ten.
It wasn’t exactly the water industry’s finest moment.
I played a small and hopefully professional and a hundred-percent scientifically correct manner in the formation of the modern water industry in the UK.
In the 1970s, I wrote the software, that WS Atkins rented from their time-sharing computer to the Water Resources Board at Reading to model water supply in all or part of the UK.
My differential equation solving software had been designed to handle up to around a million equations and the contact at the WRB was a Dr. David Dimeloe.
I was never given details of their model and the conclusions, but I assume they must have done a good job, as there haven’t been too many problems with actual water supply, but mainly with management, ownership and failure of ancient infrastructure.
In my 79 years in the UK, I’ve never had a problem with water supply.
Searching for the WRB on the Internet finds one in Sri Lanka.
It would be good to get a copy of that report or even talk to one of the engineers on the project.
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The Anonymous Widower 
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