BT Broadband/Vision and Virgin Media Compared – Prices
A couple of months ago, I compared the two systems for getting TV and broadband.
The only thing, I didn’t have was any sensible price comparison. My last seven months of Virgin cost me an avverage of £132.75 and I’ve just paid my first BT bill without any setup charges. It was £45.85, which is a saving of about a thousand pounds by using BT instead of Virgin.
I’m also still getting junk mail from Virgin.
BT Broadband/Vision and Virgin Media Compared
When I first moved, I went the Virgin Media route and subscribed to Sky Sports 1 and 2.
A couple of months ago, I threw the cable out, as Virgin Media couldn’t give me a working landline telephone.
I now have BT broadband, with which I use BT Vision to get the same Sky channels.
I don’t regret the changes one bit.
- BT is much cheaper. Not sure totally how much, as I haven’t had a bill with all my landline calls. It looks like it might be about £70 compared to £130 for Virgin.
- The BT service appears to be more reliable. Virgin cable seemed to go up and down like a whore’s drawers. Perhaps this was partly due to the state of their boxes in the street, which had had the doors removed.
- Since I signed up with BT, I think I’ve only had one spam e-mail or leaflet in the mail. Virgin still keep sending them, although in the last week, they seem to have stopped. Perhaps, they’ve got the message.
- With BT, if I lose broadband, I still have the TV without Sky through Freeview.
- I know this is personal taste, but I think the BT website is easier to use. The login is certainly better.
So bye-bye Virgin and never may you grace my door again.
I suspect though it will be all irrevelant in the future, who your broadband supplier is. You’ll get all your TV channels other than the free-to-air ones on subscription of some sort through it.
I suspect too, that you’ll be able to subscribe to advert-free versions of things like Sky. At a premium of course.
BT Vision
I have just installed BT Vision.
It seems to work well and I’m just watching the cricket on Sky Sports 1.
Technically, I like the concept of watching most things free through Freeview and getting other things from broadband or by unlocking channels on Freeview. I think it is a concept that will grow like Topsy.
I know too, that I’m paying a lot less than I did for a poor service from Virgin.
A few points of comparison.
- I have Freeview television in my bedroom, so now I have the same channel numbers in my living room and my bedroom. I didn’t with Sky or with Virgin.
- Picture quality is good, but I have just fitted a new aerial.
- All the features like stop the picture and then contunue are there. Virgin may have had them, but I never found out how to use them. The designer of the Virgin box, was probably a games-optimised person, who didn’t understand logical system design for those who don’t and never will play games.
I’ll add to this list as time goes on. But I’m not regretting moving away from Virgin.
Channels I Don’t Want or Need
As I’m moving to BT Broadband, I looked at BT Vision. I was surprised to see that the basic package doesn’t include two channels; CNN and filth. After my experiences in Hong Kong, I can live without the first and earlier this year I saw enough filth to last a lifetime.
But I need the broadband first and for that I need a working phone line.
Bye-Bye Virgin
I’ve now been without my landline for a couple of weeks now. Although, I didn’t realise it for some days, as I was away and also because most of my friends phone me on my mobile number.
So on Friday, I did what I should have done when I moved in; I signed up with BT.
Today after a very long phone call, I cancelled Virgin. I did eventually get someone sensible, but as I had to ring on my mobile and I phoned them for perhaps twenty minutes, I suspect it wasn’t cheap.
It did however cost me over seventy pounds to get rid of them.
Hackney council today wrote to me saying that I could get rid of five heavy items a year by just giving them a call. If disposing of Virgin and their useless service were so easy.
Incidentally, all of their cabinets round here have had their doors stolen.
A Typical Virgin Cabinet in Hackney
In my experience, electrical equipment doesn’t like working in exposed conditions.
I shall now be using BT for phone and broadband, Freeview for television and the pub for watching football on Sky.
How Not To Contact Your Phone, Broadband, Energy or Media Supplier
My Virgin Media service is terrible, so I want to cancel. As an example, I haven’t had a landline for about 10 days now. Every time I try to get through to service, I end up on hold listening to terrible music. It’s probably cost me several pounds on my mobile. In one case they tried to see me more services. If I want more crap, there are many much better places to buy it, where I get some service.
As an aside here, could my terrible Virgin service, be due to the fact that their connection cabinets round here have no doors and are open to the elements.
I didn’t have the phone number to hand, so I did the obvious and typed “Virgin Media Phone Number” into Google.
After the adverts trying to sell me more Virgin services, there are some helpful companies that can connect you. I obvious don’t want more crap, so I ignored the adverts and as the helpful companies looked a bit dubious, I read about them first.
They are call referral services with expensive numbers and cost 10p a minute from a BT Landline and considerably more from a mobile. As I’ve only got my trusty Nokia 6310i, I didn’t even think about ringing them.
Virgin Media were the fifth in the list and there were about 10 of these call referral services.
By the way the number to ring for Virgin Media is 0845 454 1111.
Faster Rural Broadband
It has been announced that the first round of funding has been agreed for faster rural broadband.
I am not a high consumer of broadband capacity, as most of my on-line activity is e-mail and blogging.
However, I’m a strong believer that every home and business should have superfast broadband, as this will be one of the ways to create employment everywhere.
It can’t be installed everywhere too soon!
Has the Banking System Failed Us This Christmas?
I don’t have any specific issues, but it did seem that all of my payments and transfers seemed to be taking a day or two longer than normal. But then it is some years since Christmas and New Year has fallen squarely on a Saturday and Sunday. As I’ve moved, I also had set up quite a few utility direct debits, so perhaps I was putting a bit more strain in than most.
So perhaps if they did fail us, it was more in the matter of communicating the strain the system would be under.
If I have a personal issue, it might be with Virgin Media, as I can’t find any trace of my payment to them in my bank account. But this morning, I woke up with no TV and broadband. It is now working properly, although they haven’t been able to transfer my number yet.
So I think, I’ll be on the phone again on Monday.
A Media Survey for Virgin
I always fill in surveys honestly, so when Virgin asked me how my broadband, TV and phones were going I told them in that way. I gave their service a score of 3 out of ten and said I wouldn’t recommend it to anyone else. They did allow me to give reasons and this is what I said.
1. I am still waiting for my previous BT number to be transferred. If I have to change it, then it’ll be an expense of several hundred pounds to change web sites and stationery.
2. The Virgin Media box has a poor interface, which I find irritating compared to my previous Sky+ box and Freeview recorder. Despite my stroke, I have a fearsome memory and if say I want a channel, I just type in the three-digit number. But with your box you must click OK as well. As I only watch and listen to about six channels anyway, that extra button is a real irritant. I have not used the record function yet, as it seems way to complicated. Remember, I made my money as a software designer, so I know about interfaces and your box interface rates about 1 out of ten.
I would give you 1 out of ten, but the support staff have been trying hard to get my number transferred and I think they are getting as frustrated with the non-transfer as I am.
I do hate surveys which just take scores as these can’t give meaningful results, when customers have had problems. They seem to work on the we know best principle and if you don’t like it tough!
They also had another box for comments at the end of the survey. I said this.
Because I’ve had a stroke and can’t read small print or use the telephone too well, I’d like to be able to e-mail problems in. What is the e-mail please? I also need that number transferred. BT say you haven’t asked them to do it and you say that BT sy the number isn’t active and other things. Something is seriously wrong. Or is it me, I once tried to transfer a number from Vodafone to O2 and it ended up with Orange. Only when Orange phoned me, did I realise why my late wife’s new mobile phone didn’t work!
James – Blogging as the Anonymous Widower
It will be interesting to see if I get anything more than the standard response.
The Anonymous Widower 