The Anonymous Widower

Why Did You Cancel Your BT Direct Debit?

I picked up the phone and a believable voice asked the title of this post.

As there was no number visible on the phone display, I said that I hadn’t cancelled it and said, that I’ll check with my bank, before I put the phone back in its cradle.

It rang immediately, so I picked it up and told the caller to Fuck Off, as no company like BT would react like that, after I’d told them, I would check with my bank.

The phone rang about four more times and I suspect they had control of it, so I didn’t use it, but conteacted my bank on my mobile. The BT Direct Debit was still there.

An hour or so later, I rang a couple of friends to check my phone and the phone appeared to be working fine.

On checking with BT, they told me it was a well known scam.

The strange thing was that the call came on the day before my BT bill was due to be paid.

So as the scammer, had my phone number, name and billing date, it sounds like someone had read my details in a BT database.

One thing though the helpful girl from BT told me, was that if you cancel your Direct Debit to BT for any reason, you’ll get an e-mail.

So if you haven’t received an e-mail saying you’ve cancelled, it would appear that you haven’t cancelled.

Bloodly scammers!

December 14, 2016 Posted by | Finance, World | , , | 1 Comment

BT Gets Tough With Flying Rats

Flying rats or pigeons to the RSPB, are a problem in Liverpool Street station.

So BT has got tough!

BT Gets Tough With Flying Rats

BT Gets Tough With Flying Rats

It would probably help, if everybody dropping littler got sentence to sit on top of the phone-box for an hour.

November 21, 2016 Posted by | World | , , , | Leave a comment

Do I Have The Worst Broadband In Central London?

I doubt it, but I’ve decided to keep a proper log of all the problems.

March 15th, 2016 – 06:00 – I woke up to no broadband and only now at 07:15 can I write this.

March 16th, 2016 – 07:00 – Broadband dropped out for an hour.

March 18th, 2016 – 16:30– Broadband dropped out for an hour.

March 21st, 2016 – 16:30– Broadband dropped out for an hour.

March 22nd, 2016 – 19:30 – Broadband dropped out for a period.

March 23rd, 2016 – 08:00 – Intermittent service

March 23rd, 2016 – 13:30 – Intermittent service

March 23rd, 2016 – 16:00 – Intermittent service

March 23rd, 2016 – 17:00 – Intermittent service

March 24th, 2016 – 06:00 – Intermittent service

March 24th, 2016 – 11:00 – Broadband dropped out for an hour.

April 1st, 2016 – 17:30 – Broadband dropped out for an hour.

April 7th, 2016 – 19:30 – Intermittent service

What I would like is fibre-optic, but BT have said, that I’m too close to the exchange.

March 15, 2016 Posted by | Computing | , | 4 Comments

BT Sport Channel Numbers On A Steam Broadband Box

Despite almost being in the centre of London and only about a hundred metres from the exchange, I can’t get fibre optic here. I think, it’s because unlike everybody else in the road, I have a direct line to the exchange, so that unless they dig up the road to the exchange, I can wait for ever for fibre optic broadband. I might just as well be on St. Kilda as far as BT are concerned.

So I have to watch football, as I am now, through my steam broadband connection. To be fair the picture is generally acceptable.

But the problem is that I can never find the channels, as BT’s security system gives them obscure numbers, so that their steam broadband system doesn’t get overloaded.

The channel numbers are as follows.

507 – BT Sport 1,

508 -BT Sport 2.

509 – ESPN

How logical is that?

January 24, 2015 Posted by | World | , , | 2 Comments

BT Annoys The Big Six Energy Companies

You would think that BT would be very much in bed with the Big Six energy companies, as they probably draw their directors and advisers from the same pool of fat cats.

So I was surprised to find this guide to the quirkier small energy companies on BT’s web site.

I doubt a big broadband/telephone/mobile company would get into the energy business, as the corporate world is littered with failures of companies trying to ride two horses at once. But with smart meters coming in and all the connectivity that a broadband company has, they could offer you a free lifestyle application that calculated your energy usage and suggest how you could save money.

I can certainly see these applications being developed and when properly connected to your house or flat they could make a lot of difference to your lifestyle and how you sustain and support.

Electricity, gas, phone and broadband usage can all be precisely monitored and relayed to the app on your phone, tablet or laptop.

Much modern housing also has an activity monitor in each room of the dwelling. I have one in each room here and they are the controllers for the underfloor central heating. My ones aren’t but others exist that could be connected into the system. As the average adult is quite a large heat source of upwards of a kilowatt, they can effect the heat input to the room to maintain the required temperature.

Given to, that the Internet of things is coming, which will know what’s going on in the dishwasher, microwave, cooker and washing machine, the best apps will be able to tell you why you’re lifestyle is expensive.

And of course, I haven’t linked this to your car and credit card bills, yet!

Suppose too, you had intelligent scales that weighed you each morning and automatically took things like blood pressure and pulse.

Hopefully, these apps will nudge people to a better lifestyle.

I suppose in some ways, they will be a bit like automatic lifestyle coaches, suggesting things you might or should do.

 

 

January 18, 2015 Posted by | Computing, Health | , , | Leave a comment

BT Broadband Is Like A Whore’s Drawers

All day yesterday and for much of today, BT’s Broadband service has been terrible, going up and down like the unmentionables in the title of this post.

This a typical report about the problem from the BBC.

I do wonder if the problem lies in some of the historic exchanges. I’m connected to CLIssold and as the problem seems to have occurred in all sorts of random places, perhaps it is down to some equipment that is common but not universal on the network.

It’s a blpoody pain in the BuTT.

June 29, 2014 Posted by | Computing | , | 2 Comments

Are BT Winding Me Up?

BT have said, I can’t have fibre-optic broadband, as I’m too close to the exchange.  But this poster has appeared opposite my house, on a BT box.

That is just not on.  So should I complain to OFCOM?

December 3, 2013 Posted by | Computing | , , | 1 Comment

The Scandal Of 084x And 087x Numbers

The BBC is reporting today about expensive calls to financial companies and other institutions like the Inland Revenue and the NHS. It’s here on their web site.

For the first time, since I moved to BT in 2010, to save myself some money compared to Virgin, I decided to check my bills.

I have a tariff that allows me to call any landline at any time, for a flat fee of seven pounds a month. As I have some long landline calls, I suspect, I’m quids in on this.

But what surprised me was a fairly long call to the Netherlands cost me just twenty-eight pence.  Most of the call charges were calls to mobile numbers.

As to my bank, Nationwide and my two credit/charge cards, all are on 0845 numbers, which under my calling plan are free.  Not that I ever call them, as most seem to respond well to queries sent on-line.

In fact the only higher rate number I have rung in the last few months was a short call to my doctor, to book an appointment, as it’s an 0844 number.  But whether, I’m charged for it, I don’t know. You shouldn’t be charged for calls to your doctor. Booking an appointment, is something, that should be done on-line.

There is an interesting point here.  How many of us have calling plans, on which some or all of our landline calls free. So as we realise what we get, if companies published their actual numbers, they might get a few less customers, angry at hanging on at high cost. After all, if you do call direct, you probably get in the same queue.  So you will probably wait as long, but at no expense.

The real problem is calling these numbers on a mobile phone, as I’ve found several instances of people like benefit claimants being fleeced.

November 17, 2013 Posted by | News | , , | 1 Comment

I’ve Given In

I said in this post, that a Sky Satellite dish is so yesterday.

However, as I have received a letter from BT on the subject of broadband, I decided that the best solution would be to get a dish to get reasonable sports on my television.

The letter from BT is a classic, and it is only thanks to my MP that I got a reply.

Here’s one section.

I’ve been in touch with our supplier, Openreach to ask about Mr. Miller’s situation. Unfortunately, he’s currently unable to get fibre broadband as his phone line is routed directly from the exchange to his premises.

Openreach have confirmed that the Fibre to the Cabinet (FTTC) technology which they have deployed needs a fibre-enabled street cabinet to supply the service. But because Mr. Miller is located very close to the exchange and is fed directly from it, i.e. not via a street cabinet, this unfortunately means that he can’t have the fibre product at present.

So the solution to my fibre broadband problem, is to move further from the telephone exchange.

I am a qualified electrical engineer and do understand the technology, the problem and the solutions. So I can’t help but find their statement mildly amusing.

But I suppose to actually be honest about the problem, as BT has been in the end, after a kicking from my MP, would only chase customers away to other broadband suppliers, who of course because of my local loop problem, can’t actually deliver the product that everybody wants.

In my view, there should be an on-line database that everyone can access, that shows the phone and broadband standard and quality, that is available at every house or business premises in the country. After all, you might find the ideal building for your new offices and it would be prudent to confirm the status of the phones and broadband before you made an offer.

But why stop at phones and broadband, as it would be much better if all the other services were listed as well.

October 23, 2013 Posted by | Computing, World | , , , , | 2 Comments

I’d Quite Like To Watch Or Listen To The Rugby

Until recently, I used to get Sky Sports 1 and 2, through my BT Vision system, but now the signal has been cut, probably because Sky and BT aren’t talking to each other with the best interests of the customers in mind. I could get a signal through BT Infinity, which I want anyway. Unfortunately, fibre optic broadband is not available where I live close to the City of London. Get your finger out BT!

I could get a Sky dish, but I don’t want any other channels and in a few years, everything I want to see, will be available through fibre optic broadband. I don’t even mind, if it’s on a pay per view basis, as hopefully someone will see sense in streaming this without the adverts I hate.

But the rugby isn’t even on Radio 5! So I’m just watching a text commentary and getting the odd report from Ian Robertson on Radio 5.

At least the Lions seem to be doing OK, with Robertson describing them as rampant.

July 6, 2013 Posted by | Sport | , , , , , | Leave a comment