Thoughts on Rail Ticketing
Modern Railways this month provokes a lot of thoughts with reasoned articles on the financing of the UK’s rail system and developments in ticketing.
- Ian Walmsley argues in an article called Rail’s Big Chance, that the rising oil price is the biggest opportunity for rail since the steam engine.
- An unsigned article describes how ticketing technology is developing, especially with regard to using bank and credit cards instead of cards like the popular Oyster on the London Underground.
- Chris Stokes goes surfing on the Internet for tickets and says that the companies could do better.
In my view rail is missing a few things and there needs to be a holistic approach to fulfil the objectives for the rail companies and passengers alike.
- The rail companies will want to tempt as many passengers as they can from their cars and keep them.
- The rail companies will definitely want the best cash-flow possible. In one sense this means having trains as full as possible at all times of the week and day. But it also probably means using innovative ways to sell tickets.
- Passengers will want the best value and trains at times to suit their needs. They will also want easy-to-use ticketing systems.
With respect to the first objective, they may be attracting new passengers, but are they trying their hardest to keep them?
Many of these new passengers will be business ones travelling on expenses. These passengers have traditionally been encouraged by loyalty schemes from Green Shield Stamps in the 1960s to Air Miles and airline loyalty schemes now. Their companies pay the travel expenses, but they get the rewards. I know people who live in East Anglia and when they go to Scotland drive to a London Airport to fly with their favourite airline to collect the points, when perhaps driving to Peterborough and taking the train will be quicker and cheaper. The points are more important to them, than their company’s money.
There should be a nationwide rail and possibly tram and bus too, loyalty scheme. Perhaps it should be linked to a credit card, that also doubles as your Railcard, so it will work in London as your Oystercard and in Manchester, Sheffield and Birmingham on the trams. And of course everywhere on the buses!
I know I’d have one like a shot, as it would mean only carrying one card instead of three; credit card, Freedom Pass and Railcard. It would also make accounting for your expenses a lot easier, if you needed to account for everything.
So this move would benefit both rail companies and passengers.
A lot of passengers don’t like the hassle of buying a ticket. Turn up at a station as I did recently at Weybridge at eleven at night and if you are unfamiliar with the line, or if there is no-one around, you may struggle to buy a ticket, when it should be a welcoming experience. Touch-in and touch-out systems like Oyster or Freedom Pass should be the norm all over the country and this will happen almost universally when bank and credit cards can be used.
I also like the idea of bulk buying of tickets in advance. I live in London and have a season ticket at Portman Road to see Ipswich Town. I usually travel First Class these days and on Saturday I always use the same trains and tickets. Since my Freedom Pass arrived, it’s a Second Class Off-Peak Return from Harold Wood to Ipswich and an Upgrade to First Class for the whole journey. I usually buy them from the ticket office, as this cheapest fare is probably a bit complicated for me to buy from a machine. So why can’t I buy these tickets in batches of ten or so and then validate them before I get on the train? I would save time, even if I didn’t get a discount and the rail company would save expenses in the booking office. They’d also have my money in advance and f Town had a bad season, they might even find I didn’t use all the tickets. After all when we buy stamps, we buy them in books of 12 or so and rarely as singles. So why not rail tickets?
Years ago, I ran a company in Ipswich and we sometimes had to send people to London for the day. Inevitably we’d give people a cash advance for the ticket, but it would have been so much easier to give them a ticket, that they validated before travelling.
Bulk buying in advance would benefit a large number of passengers from commuters, who only did a journey perhaps three times a week, to businesses, who needed to send staff at short notice to clients in say London.
The rail industry now has the technology to do all sorts of things for the benefit of both rail companies and passengers alike.
From the Match Factory to Eastfield
Today, as I went to the football in Ipswich, I took a video as the train passed the site for the London Olympics in 2012.
The video starts as the train passes the old Bryant and May match factory and continues until the new Westfield shopping centre at Stratford. It opens in September 2011 and will inevitably be called Eastfield.
The red-bricked former match factory is now flats and a few houses and is called the Bow Quarter. It is famous for the match girls’ strike in 1888, which was part of the suffragette movement and one of the defining moments in trade union history. A musical, The Matchgirls, was written and produced about the strike in the 1960s. The musical was written by Bill Owen, who later appeared as Compo for many years in Last of the Summer Wine.
The Olympic Stadium is now substantially complete or at least on time for its full opening later this year.
The red tower after the stadium is the ArcelorMittal Orbit.
The Aquatics Centre is next.
The recently completed London Velopark is to the back of the Olympic Park and is not really visible.
The video ends at the new Eastfield Shopping Centre, which opens in September. The owners as you can see are still calling it Westfield.
But of course it will be part of that new Olympic sport; shopping, based on the new Underground line; the Shopping line, which must be the new name for the Central line. You start at Eastfield, after arriving by train and perhaps even from Paris, Brussels and Amsterdam on Eurostar, before travelling to Oxford and Bond Streets and then taking the line onto Westfield at White City.
Note that the video was shot from left side of the train in First Class. My thanks go to the driver, who specially slowed the train, so I could get a better video and to the ticket collector, who didn’t interrupt me to check my tickets. If you listen carefully, you can here his voice on the video.
It would be nice to repeat this on a clear day from the DVT on the front of the train. It would hopefully be as spectacular as the video, I took from the High Speed Train on the way to Inverness.
The Central Express Line
Getting to and from QPR yesterday was simple. I took a 21/141 bus to Bank and then got the Central Line to White City.
The journey back was particularly quick and the average station time was under two minutes.
So why is it quicker than other lines?
The trains were the first on the Underground to have wide outside plug doors and this gives more space inside and makes entry and exit easier. But also these trains are fully-automatic, with an advanced breaking system, that cuts time on stopping from full speed.
In other words, by good attention to detail, you can speed things up a little bit in several ways.
Traffic Chaos at the Angel
I said on Saturday that I got very wet in the chaos at Highbury Corner due to road works disrupting the buses.
Today I went shopping at Waitrose at the Angel and getting there on a 38 bus from my previous call in Clerkenwell, I was held up by traffic jams caused by the extensive road works all over the area.
Afterwards, as I’d got a lot to bring home, I decided to take a taxi. the lady driver had to go all through the backstreets to get me home. Someone had told her, that Islington still has money to spend from the 2010-11 budget and are doing as much work as is possible before the deadline.
I certainly will be avoiding the Angel for the next week or so, unless I can do it on foot or by the Underground.
It’s funny, but in all my years, I’ve never hailed a black cab driven by a lady.
If this is true, it sounds like their project management skills are in line with the Cambridge Busway and the Edinburgh Tram.
A Trip To Leitch’s Gem By the Thames
Archibald Leitch has appeared in this blog before, with respect to his first building, the Sentinel Works in Glasgow, and two football stadia; White Hart Lane and Fratton Park.
Today though I went to see Fulham host Bolton in Leitch’s gem-by-the-Thames, Craven Cottage.
I had started my journey from Oxford Street, so I took the Central line to Notting Hill Gate station, where I changed to the District line for Putney Bridge, which is the most convenient station for the Cottage.
Notting Hill Gate Station
As you can see from the picture, it is another example of Victorian architecture worth visiting.
Putney Bridge station is an impressive one about ten minutes walk away from Craven Cottage.
Putney Bridge Station
But whereas many walks from stations to football grounds are boring, this one is through the Bishop’s Park by Fulham Palace alongside the River Thames.
Walking to Craven Cottage
So very different to the approach to say Middlesbrough or Scunthorpe.
Johnny Haynes Stand at Craven Cottage
This picture shows the restored Stevenage Road Stand at Craven Cottage. It was built in the first few years of the 20th Century and has now been renamed after one of Fulham’s most famous players; Johnny Haynes.
Shoreditch Station is Sold
The old Shoreditch station was put up for sale a week or so ago, with a guide price of £180,000.
But it now appears to have been sold for £665,000. Do some have more money than sense? Or does it show that the property market is recovering?
Have You Ever Wanted to Own a Tube Station?
If the answer is yes! You can!
Islington to the M25 By Public Transport
I had to go back to Suffolk to pick some bits and pieces up and thought that the easiest way to do this was to get to Cockfosters Station, which is just a few minutes from Junction 24 on the M25.
So I took the 141 bus to Manor House taking a few pictures and a video on the way, where I got the Piccadilly Line to Cockfosters.
The journey from the Balls Pond Road took just 35 minutes and that included a delay of two minutes at Arnos Grove station, where they changed drivers. I could even have got a bus to the M25 from Cockfosters.
As I was running early, I did make a detour at Southgate Station to take a few pictures.
The station has been sympathetically restored and still contains many of the Art Deco features. It is still very much as it was, when I used to use it to go to Minchenden Grammar School in the early 1950s and late 1960s.
I also seem to remember reading somewhere, that the ticket barriers can be removed, so that the station can be used for period film and TV productions. Parts of the film, The End of the Affair were shot in the station.
I just think that Southgate Station sums up everything that was so good about the designs of London Transport before the Second World War. It was designed as a bus/tube interchange and still fulfils that function, with style and panache.
Southgate Station was one of the buildings created by the archtect, Charles Holden. If he had been of any other nationality, than British, he would be one of the most famous architects in the world. But he was a modest man, who twice declined a knighthood. On the other hand, his buildings speak eloquently of the quality and beauty of his work.
Are These Idiots After a Darwin Award?
The Central Line today was disrupted by cable thefts today.
This follows a pattern and eventually, it will lead to someone winning a Darwin Award.
The Darwin Awards commerate those who yield to natural selection and “remove” themselves from the gene pool…thereby ensuring that the next generation is smarter by one.
Of necessity, the award is usually bestowed posthumously.
Here’s typical behaviour that can win an award or in this case two.
Who would park the car on a busy freeway in heavy fog, for a quickie?
That’s the whole picture: A young couple, driving along Via Dutra, the largest freeway in Brazil with tons of heavy traffic, at 6AM under heavy fog. The couple decided that this was the time to park (for “dating” according to the charming Google translation) and, yes, they parked on the freeway in the right-hand lane, not on the shoulder, the median, or at a gas station. Naturally, given time a cargo truck encountered a “speed bump,” instantly killing both — during the act of procreation — double-double Darwin Award! (2) people making (2) obviously bad decisions, and natural selection acts at the very moment the two are reproducing. Textbook!
Stealing live high-voltage cables is probably equally stupid. But would our legal system pay out damages to the family of idiots killed in this way?
Surely being nominated for a Darwin Award disqualifies you from receiving compensation!
Boris Talks Sense
The unions are incensed that Boris Johnson has talked of introducing driverless trains on the London Underground.
But we’ve effectively had driverless trains on the Underground ever since 1967 on the Victoria Line. The so-called driver sits in the cab and when he’s satisfied that the doors on the train are shut, he effectively pushes a button and the train automation moves the train to the next station.
So as Boris said, everybody could drive an Underground train. Well not exactly, but any sane person, with a strong sense of responsibility and a degree of proper training could do it. I suspect that any bus driver could do it very well, especially as now, the average London bus, is probably almost as complicated as an Underground train. Remember, I’ve seen at first hand, what it takes to drive a train. But that was on a much more complicated line, at twice the speed and without the same degree of automation.
The unions are only delaying the inevitable day, when drivers on Underground trains, are only there for the rare times, when something goes seriously wrong. Even the announcements, when there is a problem could be done remotely from a control centre.
The Anonymous Widower 