The Anonymous Widower

Did My Anger Burn Richard Branson’s House Down?

If it did, I of course apologise, but then the response of Virgin Media to my lack of landline would try the patience of a saint.  And of course, I may be many things, but I’m no saint!

My landline probably failed about the 1st of August, but I’m unsure when, as my TV and broadband was still working and I mistakenly thought that the landline came through the cable.  I may be an electronic engineer, but hardware and especially telecoms hardware has always been a mystery to me. Those that tried to reach me on the landline failed and so tried my reliable Nokia 6310i connected through o2.

Only about the 10th of August did I realise that the landline was broken and eventually phoned them on the 12th.  Virgin Media support, said that the line was OK and would I try another phone.  Not so easy when you live by yourself and don’t have a spare one handy.  So in the end I bought a new phone from Maplin for about £30 to test the line.  That may seem expensive, but it is a twin one and I needed that anyway. The lack of phone line just brought my purchase forward by a month or so.

The phone didn’t connect either, so I spent another hour or so trying to get through to Virgin.  At one time, I was left on hold to rediculous music, which I couldn’t stand.  And of course I was paying for the expensive call on my mobile phone. One idiot at Virgin might actually told me to use the ladline as it would be cheaper but another did try to sell me a new calling plan, which would be cheaper.  It strikes me that Virgin have already found me a very cheap calling plan.  It’s called the no phone plan.

At this point I phoned BT and they will be taking over the phone from the 30th of August.

I finally got some sense out of Virgin by phoning them up and cancelling.  But this will cost me £70.   The lady with the sense also made sure that an egineer would come round on Monday the 22nd.

They did and fixed the phone.  But the engineers did say there was a problem with the cable and it would need properly fixing later. This would of course mean digging up the new pavement.  They actually accused the works of causing the problem with the phone, but retracted that when I told them, that the phone line had failed before the work started.

Yesterday, someone very polite, (Unlike me!) , from Virgin phoned to check that everything was OK.  The phone hasn’t worked since.

My Landline

Looking at the cable from the outside, it doesn’t look as though it’s a much better piece of work than their cabinets.

This morning it was the usual Virgin get connected obstacle race and I lost it.  Wouldn’t you?  In the end they phoned back a couple of times, but always at inconvenient or noisy moments.  It doesn’t help that there’s a road drill outside.

So now I’ve decided to wait until BT connect my broadband on Tuesday.

I have completely lost what little faith if any I ever had in Virgin Media.

I hope Sir Richard didn’t have to call the emergency sevices on one of his own phone lines! Or perhaps he was waiting for the lines to be fixed and the firemen didn’t get the message quick enough.

August 25, 2011 - Posted by | World | , , ,

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