The Anonymous Widower

Beware Of Getting Hospital Appointments Wrong

On Monday, I had an appointment for an ultrasound examination on my liver at the local hospital at 09:40.

The appointment had been arranged by telephone and I also had a text which included the phrase “Please refer to your letter for pre-attendance advice and instructions.” I had been given basic instructions over the telephone, but I did not receive the letter. This is not the hospital’s fault, as I have received many letters in the past from the hospital and its Trust.

But my post has been very erratic these last few weeks and I suspect the letter is delayed somewhere.

As it happened, it didn’t matter, as the basic instructions sufficed and the ultrasound was a success all round.

Perhaps, in these days of problems with the Royal Mail, it may be prudent to include minimum instructions in the text message reminder.

November 23, 2022 - Posted by | Health | , ,

1 Comment »

  1. I’d agree with you, however recently I had to phone about an appointment because not only had I not received the letter but also the text reminder failed to appear. Thankfully the department had a record confirming the verbal arrangement at my previous appointment.
    Unless it’s caused by financial or IT constraints, I can’t understand why they don’t give outpatients an opt-in option to receive emails rather than letters that are posted with a 95p 1st Class stamp. At least that way you can operate email receipts as proof of delivery.
    I do feel a bit sorry for our postman who has to sort his mail before starting his round to deliver first the mail, then the heavier parcels.

    Comment by fammorris | November 23, 2022 | Reply

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.

%d bloggers like this: