The Anonymous Widower

Are Boots Marching In The Wrong Direction?

My family has used Boots at the Angel since about 1900.

But have they ever been so disorganised?

Yesterday, I went to pick up some Warfarin, which I have taking for a dozen years.

It must be one of the most common and cheapest drugs they dispense.

I needed both 1 mg and 3 mg tablets.

But they didn’t have any 1 mg tablets.

The pharmacist explained that Boots didn’t have any.

Surely, this is a bit like Sainsbury’s running out of baked beans?

April 11, 2023 - Posted by | Health | , , , , ,

7 Comments »

  1. We had been going to Boots for years, close to where we live, and that was where my prescriptions were sent. But they started not having things in etc. So we swapped to the Boots a bit further away. They then closed. SO we now go to the pharmacy next door to our GP surgery. The main Boots in the town centre, where we go for opticians and in Neil’s case, his hearing aids, is often out of stock of a lot of things. And as you say, very disorganised. And they often didnt have the medication I need – I have some that if I miss a day it will be ok, but others than I must not miss a single dose. Not fun when they don’t don’t have it in stock.

    Sorry you are having a difficult time with your Boots (they aren’t being Angelic

    Comment by nosnikrapzil | April 11, 2023 | Reply

    • Boots don’t seem to care about customers, unlike the M & S next door, which my father’s mother also used to use before the First World War. Sometimes, I’ve mentioned this in both stores. M & S find it interesting and often ask an intelligent question, but Boots staff don’t care about anything.

      Comment by AnonW | April 11, 2023 | Reply

  2. Boots has been dire for years if not decades. My local Boots used to run out of my medication (also very common and cheap), forget to re-order the prescription (I do it now) and failed to do a flu vaccination over several visits (I went elsewhere) often with pathetic reasons. They reduced the re-order period (to get more prescription charges) I reset this. My local branch does not carry zillions of lines, most notably [better value] Boots own brand items, and has significantly higher prices than their flagship city centre store. You can order stuff online but you have to pay Boots for delivery to their own store (like they are not going there anyway) and they pulled their home delivery service.

    So apart from picking up a quarterly prescription I don’t go there.

    Comment by R. Mark Clayton | April 11, 2023 | Reply

  3. Boots isn’t the company of our youth, it’s now owned by the US company Walgreens and since their takeover has been embroiled in a series of affairs some of which involved them ripping off the NHS. Lloyds are even worse now that they have decided to close all of their Sainsbury’s outlets and are reviewing their independent sites. Lloyds are owned by a private equity company. Things got so bad with availability of prescriptions at Lloyds that we now use….. Boots.
    I’ve noticed that things got particularly worse after the pandemic.

    Comment by fammorris | April 11, 2023 | Reply

    • The best pharmacy, I’ve used was the one attached to my GP’s surgery in Suffolk.

      It must be more efficient, as the surgery in Suffolk wasn’t small and the pharmacy only had one member of staff, who always had time for a chat about your prescription.

      Comment by AnonW | April 11, 2023 | Reply

  4. Since the start of the pandemic we have ordered my wife’s repeat prescription for home delivery through Boots and always found them very efficient. They email a reminder in good time so we don’t forget to reorder. We do not buy much in store though as most things we need can be bought more cheaply elsewhere.

    Comment by JohnC | April 11, 2023 | Reply

  5. Erm, there are other pharmacists available. If Boots are that bad get your prescriptions processed in a localbpharmzcy.

    Comment by MauriceGReed | April 11, 2023 | Reply


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