Confusion Over Train Fares, Barriers and Call Centres
The railways are very much the media’s target and a big storm seems to have been kicked up in the last few days over what constitutes off-peak travel. The only off-peak set of rules that bother me are those out of Kings Cross on First Capital Connect, where the cheaper tickets are not available on trains leaving the capital between 16:30 and 19:00. But even that can always be bypassed by taking a Cambridge train from Tottenham Hale. I also think that if I buy an off-peak return ticket from Newmarket or Dullingham, then I can use the ticket on the forbidden trains, as I bought the ticket on National Express East Anglia. It is not too onerous and I haven’t been delayed yet.
One issue I do have is at Cambridge, where if I’m travelling from Newmarket, I can’t pass through the barriers to do my shopping in the Marks and Spencer in the station. You used to be able to do this and it was a reliable way to get my supper. And whilst on the subject of ticket barriers, if I buy a London Travelcard on the train between Newmarket and Cambridge, then it tends not to work the barriers on the London Underground.
Usually though when I book on-line for a long trip, I don’t have any issues with off-peak or not, as I choose the route and time and this then tells me what trains I can catch and what the prices are. The system works well.
One thing that could be done is to make it more obvious on some web sites, where the train I’m going to catch is going. For instance, if I’d known that my train to Crewe was going on to Chester, I might have changed my plans before I left. As it was, it wouldn’t have made any difference to me, but others might want to perhaps go a little further to see great Aunt Emma.
But one thing the web sites don’t do is allow the purchase of multiple tickets.
On Saturday, I’m getting up early and taking a train from Whittlesford Parkway to Tottenham Hale, as I’m going house-hunting in the morning in Islington. I’m then taking a train out of Liverpool Street to Ipswich for the match against Bristol City. Then after the match it’s back home via the train from Ipswich towards Cambridge. I will have to purchase three single tickets, as I can’t buy these tickets on the web and pick them up at the same time at Whittlesford, where there is a collection machine. It is all the more extraordinary in practice as all trains are the same company; National Express East Anglia.
I did try their call centre and because my voice isn’t that good, the guy on the phone couldn’t understand what I was trying to do. He thought I was trying to get from Whittlesford to Liverpool. The answer to that is probably the old one about not starting from there!
So today, when I go into Cambridge to play tennis, I’ll buy the tickets at the booking office.
Looking at Ipswich Town’s fixtures for this season, I can see several of these multiple trips looming. For instance on the eleventh of September I am going to Portsmouth and on the way, I’ll be breaking my journey to Fratton at Micheldever to have lunch with a friend. So it will be a single from say Cambridge, Whittlesford or Dullingham to Micheldever, another to Fratton and then another from Fratton back to home.
The solution to these multiple trip problems already exist. It’s called a OysterCard. But then I’d need to register my Senior Railcard in some way to get the discount on the trains. Alternatively, we could use scannable tickets like they do on Eurostar or Italian trains.
Let’s hope that a new system replaces the current mess soon. I’d prefer some form of scannable ticket, that I can print before I leave. These tickets could also carry additional information. But please not let’s make it a phone app, as these phones are just not robust enough for someone who drops them like I do.
London Underground and Overground Interchanges
As I have gold older, I’ve tended to avoid some interchanges between lines, as they are either difficult or they make the journey longer. Now after my strokes, I’m a bit more careful, as some stations are a bit claustrophobic and just too busy.
I was also got on this train of thought, by a friend, who has to get King’s Cross and Gerrards Cross regularly. Usually, they end up taking a slow taxi up Marylebone Road. I thought there must be a better way. In some ways it’s a pity that when they built the new Wembley, that they didn’t find some way to connect the Chiltern, Metropolitan and Jubilee Lines in the area, as this would have given access directly from places like Aylesbury and High Wycombe to the City and East London. As yesterday, I had to go to Oxford Circus I did check out the Bakerloo Southbound to Victoria Northbound connection and I think it is up one short escalator, a few steps and then down another escalator. But you wouldn’t do it with a heavy bag!
I think it illustrates how you must get to know your interchanges in London. Here’s a few of the things I like and dislike.
Access to the Northern Line is much slower than the other lines at Kings Cross, now that they have virtually rebuilt the interchange. So I usually avoid it.’
Green Park always seems to be a slow interchange, as you walk for ever.
Bank is not for the faint hearted, especially as there are a lot of works going on at the moment.
In fact these days, I’ll often look for a bus route that does the transfer and perhaps avoids the difficult stations.
A Strategy for Over-60 Visitors to the UK!
Travel when you get older can get strenuous and tiring. But on the other hand, a country like the UK, where there are plenty of pretty good small hotels, restaurants with rooms and B&Bs in addition to expensive ones where you can really pamper yourself, is probably the ideal destination for the senior tourist.
I have just had it confirmed by a man close to the Fat Controller at ATOC, the trade body for the train operating companies, that Senior Railcards are available to anyone with the appropriate fee of £26 for a year, on production of a passport, which proves they are over 60. Holders get a 33% discount on all Standard and First Class tickets. So you don’t need to do too many trips before you have reclaimed the fee!
As an example of what you can do, take my trip to London from Cambridge last weekend. I visited the Olympic Park, Canary Wharf, Croydon and the National Gallery, all in a few hours on a ticket that cost just £21.10. If I’d wanted to see a play or have a meal, then I would have had time and my train ticket would still have cost the same.
My only problem with this sort of Awayday is getting to the station, as I can’t drive and taxis are just too expensive. But stay in Cambridge, Oxford, Reading, Bristol, York, Liverpool, Coventry or any one of a number of historic cities and towns, with plenty of attractions of their own, perhaps a nearby airport to get there from outside of the UK and good rail links to lots of other places worth visiting.
Another thing that should be mentioned is that the UK has one of the youngest train fleets in the world. On all the trains I used on the trip last weekend, not one was old and decrepit. Two were old, but very comfortably refurbished.
Remember too, these things about the UK.
- A lot of national and many local museums are free.
- Most major towns and cities have a decent live theatre.
- We have some of the best restaurants in the world. But if you are on a budget, it is generally not a problem these days, especially if like me you like Indian or Chinese food, as every B&B owner knows where the best local ethnic restaurants are.
- The shopping ranges from the expensive and swish down to some of the best street markets in the world.
- For those who like walking, we have them at all levels of difficulty. My favourites are to go up Primrose Hill, walk along the Thames and explore Hampstead Heath in London. But there are endless and many walks that are easily accessible from train stations.
- If you like horse racing, we have dozens of tracks from the grand to the somewhat quaint. All are different and few are the boring ovals, you find in many countries.
- You can choose times that fit or don’t fit in with annoyances like children going to school, harassed commuters as they go and come back from work and those dreadful flying midges in Scotland. This web site has details on the latter.
Hopefully, this blog will detail some places to go.
Keep Right
Keep right is the rule of the Underground and it was introduced in the Second World War to make sure that American servicemen used the escalators properly.
It works well with my good right hand always on a rail, except where for some reason , some of those coming out of a station say use a keep left-rule of their own making.
But thinking right meant that when I went down the escalator at Leicester Square, I chose the up escalator, possibly because it was on the right and aqlso because there was no-one on the way up. But holding on to the handrail, I was able to turn easily and quickly, and walk the few paces off.
So at least it was 9/10 for balance and agility, even if my eyes and brain perhaps scored a seven.
An Expedition to the Deep South
London is a city split by the River Thames into two distinctly separate sub-cities.
If you were born and have lived a lot of your life in the north, then you rarely cross the river into the south. I’ve got friends in the south, who feel exactly the same about the north. Although, we would both admit that we might just cross the river to see the attractions just on the other side. I did think that this might be a white middle-class thing, but discussing it with a man of Caribbean extraction, who had lived most of his life in Tottenham, he felt exactly the same.
There are two big differences though between north and south.
The north relies heavily on tubes, such as the Piccadilly, Northern, Central, Victoria, and Jubilee Lines, whereas the south depends largely on the suburban electrics of the old Southern Railway, which wind their way everywhere in a pretty comprehensive manner. But the old Southern Railway never had the Underground’s organisation and welcoming corporate identity!
The north too, has a defined ring road, the North Circular Road, whereas the southern equivalent is just a signposted route on inadequate roads. So northerners going south, always end up getting frustrated and lost. Especially as most from the north only ever go to the south to get through it to go to places like Gatwick or Brighton.
You can also argue that most of the major attractions are in the north. If you take major sports venues, only The Oval and Wimbledon are in the south and both can actually be reached using the Underground, so you don’t have to fathom out how the electric trains work!
So it was with trepidation that I set out from Canary Wharf to visit some friends, who live in the deep south near Croydon. Their nearest station is Anerley, so that would mean taking the DLR to Shadwell and then walking a few yards to the East London Line station of the same name.
Shadwell Station on the East London Line
The new station is functional and pleasant, but suffers slightly because of a cramped site, penned in between Listed buildings and the Thames Tunnel.
Shadwell Station looking North
The platforms looked a bit narrow and they are certainly not as wide as those on the North London Line. But I suppose they are well within safety limits.
I had to wait about twenty minutes for my train to West Croydon, as I had just missed one, but soon I was off south through the Thames Tunnel and on to Annerley.
It was at Annerley that my problems started, as all the old prejudices about the impenetrable jungle of South London kicked in. I misread the map at the station and instead of turning left out of the station approach onto the main road, I turned right and walked a couple of kilometres before I called my friend for rescue. At least he realised what I’d done wrong and thankfully came to get me in his car.
So there was no harm done and a couple of coffees warmed me up and got me ready for the return.
A Courageous Woman
Gill Hicks lost both her legs in the London Tube Bombings of the 7th July 2005. She has not embraced as many would hate but founded M.A.D. for Peace.
She is an example to us all!
The Culture Line
The East London Line has now teamed with ten museums to create The Culture Line.
What a good idea for both Londoners and tourists.
Heathrow Express or Not
From where I live, Heathrow Airport is not the easiest place to get to. If I was going for a week or so, I’d leave my car with the valet parking and drive. C and I once went by bus from Newmarket and that was fine, except that they are every two hours. When will they learn that to get people to use public transport, you need a decent frequency.
I will take the train from Whittlesford and then the Victoria Line into London. But instead of taking the tube to Paddington, I’ll do a cross-platform change to the Piccadilly Line at Finsbury Park and go straight to the airport. London Transport say it is 20 minutes slower than the Heathrow Express, but it won’t involve any humping of baggage up and down steps.
MTR Tickets in Hong Kong
The MTR is Hong Kong’s version of the London Underground. Some things are similar like their Octopus Card and our Oyster.
The reason that I stated the latter, is that I have just bought my Tourist Ticket for Hong Kong on-line. It gives me two airport journeys and three days travel in the territory. I collect it at the Airport and then just use it!
Incidentally, getting an Oyster for use in London, doesn’t appear to be so simple. If it isn’t, then it should be.
Victoria Line Delay
Yesterday, I left Selfridges about five with the intention of getting to Blackhorse Road by five-thirty and home in time to see England play South Africa in the Twenty20 World Cup.
But I hadn’t bargained on the signalling problems that happened at Seven Sisters, that effectively meant that no trains could run through.
Now one of the things that works on public transport in London is that there are a lot of different ways to get from A to C, even if doesn’t mean going by B.
Eventually we gave up at Euston, where we had sat for about five minutes. The driver had told us to try to find alternative routes, but to get to the further parts of the Victoria Line is not easy. Especially as the Circle Line to Liverpool Street was shut as it was being upgraded. Why Liverpool Street? You can get a Chingford train to St. James Street in Walthamstow.
I was talking to an Aussie, who wanted to get to Pickett’s Lock, where he had planted his tent for about three pounds a day. That must be the cheapest bed in London, although these days it must be pretty cold. But then he was going walking near Inverness and was wearing shorts on quite a cold day. I was actually wearing a T-shirt under my shirt!
So we legged it and immediately caught a Northern Line train to Kings Cross St. Pancras. A long walk through that station brought us to the Piccadilly Line, where we immediately caught a train towards Finsbury Park, where the aim was to see if we could get a bus towards Seven Sisters and Blackhorse Road. Or in fact rejoin the Victoria Line, but that now not running at all.
It was there that I made my first mistake. All the world and his wife seemed to have the same idea and masses were scrambling towards the exit and the buses.
So it was back down to the Piccadilly Line and back on the next train to Manor House.
We were in luck and a few minutes later we were on a 279 bus to Tottenham Hale for myself and all the way to Edmonton Green for my travelling companion. He would be exactly where he wanted to be and I would be a short bus ride away from the Lotus Elan at Blackhorse Road. Note that buses are so much better today, now that they actually tell you where they are going!
It was all very complicated, but at least I had a someone pleasant to talk to. I arrived about forty minutes later than I would have done directly by tube.
Incidentally, one thing that was very good was the attitude of London Transport staff. My companion’s tickets didn’t work the barriers as his was just a simple return, but they just waved him through.
The whole journey could have been one hell of a lot worse!
The Anonymous Widower 