How Not To Deal With Deceased Customers
Virgin Media is called over the coals in this article on the BBC web site, where they messed up over the account of someone who’d died.
When C died, I didn’t have anything similar although dealing with some organisations was more difficult than others. I actually had a letter published in The Times about it.
I was widowed last year, and it is only now that I’m starting to get my life together. The response of the various government and local authority departments in handling all the paperwork involved has been very patchy.
Registrars: excellent, very sympathetic and efficient; Work and Pensions: bereavement allowance came through with a few hiccups, but not too difficult; Premium Bonds: system worked but could have been better; council tax: this was reduced automatically on signing a form by St Edmundsbury — totally painless; DVLA: its online systems worked well; winter fuel payment: found difficult to claim and missed it for last year.
The private sector wasn’t that much better, with some companies having people whose sole job appeared to be to deal with bereavement faring much better than those that didn’t. Some wanted death certificates, some accepted faxed copies and others took my word.
We need a lot more joined-up thinking in this important area, as, with nearly a million deaths in the UK every year, it would surely help the bereavement process for those left behind if every company, organisation, government department and authority were automatically notified. After all, if St Edmundsbury can do it here in supposedly sleepy Suffolk, then surely everyone else can.
The best private company was undoubtedly Carphone Warehouse, who had a dedicated person dealing with the accounts of customers who’d died. They even sent me a refund, which I spent on a good bottle of wine.
More From The Institute Of Economics and Peace
the web site of the The Institute Of Economics and Peace is fascinating.
Shown here, is a comparison of the various US States. As most would expect, Maine and Vermont are at the top, but to me, there are some surprising states in the bottom ten.
And here is a global terrorism index.
Both reports have very good interactive maps.
I think research like this is invaluable, when it comes to sorting out the world.
So What Is M-Pesa?
In the post on the Scottish currency, I mentioned M-Pesa. So what is it? I started by reading the Wikipedia entry. Here’s the initial paragraph.
In April 2007, following a student software development project from Kenya, Safaricom launched a new mobile phone based payment and money transfer service, known as M-Pesa. The service allows users to deposit money into an account stored on their cell phones, to send balances using SMS technology to other users (including sellers of goods and services), and to redeem deposits for regular money. Users are charged a small fee for sending and withdrawing money using the service. M-Pesa has spread quickly, and has become the most successful mobile phone based financial service in the developing world. By 2012, a stock of about 17 million M-Pesa accounts had been registered in Kenya.
The initial work of developing the product was given to a product and technology development company known as Sagentia. Development and second line support responsibilities were transferred to IBM in September of 2009, to where most of the original Sagentia team transferred.
It sounds a lot more sophisticated than anything we’ve got here! Especially, as it works on the humblest of Nokia mobile phones!
It’s developments like this, that will empower individuals and kill off the unnecessary wunch, that some still call bankers.
Looking Under A Friend’s Mouse
From Cambridge yesterday, I was picked up by a mate to have a drink before I went on to the football. I found this mess under their mouse.
Looking Under A Friend’s Mouse
It is no wonder the computer wasn’t working too well.
But then as you can see it’s an Apple and they never work for me. I must be allergic to them!
Dalston Junction Station Gets Free Wi-Fi
My local station now has free wi-fi.
Dalston Junction Station Gets Free Wi-Fi
Not that I had my tablet with me this morning!
Bitcoin
A Leader in today’s Times has alerted me to Bitcoin. this is a sort of mission statement from their web site.
Bitcoin uses peer to peer technology to operate with no central authority; managing transactions and issuing Bitcoins are carried out collectively by the network. Through many of its unique properties, Bitcoin allows exciting uses that could not be covered by any previous payment systems.
As a software man, I think it could be a good idea.
But according to The Times, it has been a preferred method of payment for drug-related transactions.
They also think is could be another bubble, as does the Telegraph.
But the thought of a peer-to-peer transaction network, unencumbered by credit cards and bank charges has a certain appeal.
I shall be watching, but I don’t think I’ll be using it yet!
In the meantime, ideas like this, are just another reason to get rid of your bank shares.
Leopards Don’t Change Their Spots
I’ve just had some spam, trying to get me to sign up to Coral Bookmakers.
As I have a betting shop near me and an on-line account, I don’t need another.
So who is the Chief Executive of Coral? None other than Andy Hornby, who is one of the HBOS Three.
Some people never learn, how to run a business!
You Should Check Your Tweets
This cautionary tale of an MP, who tweeted a link to a porn site by mistake, should be read by anybody, who just retweets, stories, that they are told to.
At least, as I do all my blogging from my computer, I can check what I point to, before publishing.
Why Do Web Sites Get Redesigned?
I’ve used the East Midland Trains web site, many times in the last few years and have found it excellent.
But now it has had a makeover and I had to have a couple of attempts to get my tickets for the Ipswich match at Derby.
I always book a return in First Class, with the outrun being timed to get to the destination by something like 14:00 and then a fetch after 17:00 to get back to London. Usually, this is because, I won’t find anything to eat in the destination and so go straight to the ground. As Pride Park is close to Derby station, this would definitely be the case at Derby.
But the site kept telling me, I’d put in the wrong times, as I suspect someone had got his checking wrong. It was only, when the site handed me over to the ticketing engine behind the booking site, did I get some sense.
In the end, I’m travelling from London to Derby and back for the extortionate price of £29. And that’s in First Class with tea and drinks! If there are any snacks, I’ll forgo them, as they won’t be gluten free.
I Don’t Care About Cookies
I look at a lot of web sites and every one seems to get more and more strident about asking whether I mind if they store cookies on my computer.
I wouldn’t use their web site if I minded would I?
An aside here is why isn’t the the form of mind, I used in the previous line, mound? After all it’s find and found, bind and bound and wind and wound.
Isn’t English wonderful!
The Anonymous Widower 