Is Transport for London’s Management Dysfunctional?
Perhaps six years ago, I e-mailed TfL to ask, if the five-digit number displayed on the bus-stop, to get details of how long you will wait for the next bus, could be repeated under the shelter, so that if you are waiting in bad weather you can find out the next bus time without venturing outside.
I got a reply saying they’d look into it.
About a year ago, they changed the instructions on the bus stops and the new posters have a space for the installers to put in the stop number.But have I seen one of these spaces with the number in it? Of course not!
Sounds like one department made a worthwhile change and then didn’t inform those, who would carry it out.
TfL is a dysfunctional operation, that needs a thorough overhaul of management. Starting at the top!
The Anonymous Widower 
Lack of empowerment is generally the problem i find in these big sprawling organisations with much of the effort internal servicing each other rather than their customers
Comment by Nicholas Lewis | March 11, 2023 |